Maidah Akbar Akbar
Karachi
Summary
Highly energetic person with great personality and motivation with a desire to succeed, seeking for a job to use my skills and experience for the betterment of an organization while fostering a positive, collaborative team environment
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Slash international
02.2024 - Current
- Ride Booking and Customer Support: Handling multiple calls and assisting customers with ride requests, providing information on services, and answering any queries related to routes, availability, and pricing.
- Issue Resolution: Handling customer complaints, such as delays, driver-related issues, or lost items, and resolving them efficiently to ensure customer satisfaction.
- Payment Processing: Explaining and managing various payment methods (cash, credit/debit cards) handling billing inquiries, and ensuring accurate transactions.
- Coordinating Operations: Ensuring smooth management of ride requests, customer inquiries, and communication with drivers during the shift, while balancing workload and addressing any issues that arise.
Front Desk
Domino English Language Centre
11.2023 - 01.2024
- Customer Assistance and Inquiries: Welcoming visitors, answering calls, and providing information about courses, schedules, fees, and registration processes.
- Student Registration and Scheduling: Assisting with student enrollments, managing class schedules, and ensuring students are informed about their classes and appointments.
- Payment and Billing Management: Processing payments, issuing receipts, and addressing any billing inquiries or issues related to course fees.
- Administrative Support: Handling tasks such as filing, data entry, and maintaining student records to ensure smooth operations at the center.
Teacher
Progressive Public Schooling System`
01.2023 - 01.2024
- Lesson Planning and Instruction: Preparing and delivering lessons to students, ensuring they understand the subject matter and meet educational standards.
- Student Assessment and Support: Evaluating student progress through tests, assignments, and projects, and offering additional help to students who may need extra support.
- Classroom Management: Maintaining a positive learning environment, managing student behavior, and fostering a supportive and respectful atmosphere for all students.
Tuition Teacher
Home
01.2020 - 01.2023
- Teaching in school and giving home tuitions for more than 3 years
- Having experience in handling pre primary and primary kids along with teaching complex concepts of secondary students
Education
MATRICULATION -
THE LEARNING CIRCLE
KarachiINTERMEDIATE -
SHAHEED-E-MILLAT COLLEGE
Karachi, SDSkills
- Leadership and Management
- Communication (both verbal and written)
- Teamwork and Collaboration
- Problem-Solving
- Adaptability and Flexibility
- Time Management
- Critical Thinking
- Customer Service
- Word
- Powerpoint
Accomplishments
- Certificate of best well behaved and hardworking student, 12/01/17
- Certificate of good presentation, 12/01/15
- Certificate of co-curricular activities, 12/01/17
- Awarded 6 trophies from class 3 till 8 for being the position holder in each class
Timeline
Customer Service Representative
Slash international
02.2024 - Current
Front Desk
Domino English Language Centre
11.2023 - 01.2024
Teacher
Progressive Public Schooling System`
01.2023 - 01.2024
Tuition Teacher
Home
01.2020 - 01.2023
MATRICULATION -
THE LEARNING CIRCLE
INTERMEDIATE -
SHAHEED-E-MILLAT COLLEGE
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