Mairaj Manzoor
IT Support Engineer
Rawalpindi,IS
Summary
I am working as an IT Specialist in an Call center, here i am working on VOIP, Configuring and troubleshooting Cisco Devices, Configuring firewalls (forinet and untangle), Configuring Windows Server 2016, Configuring and troubleshooting ESXI server (Vcenter, Vmware).
Right now i am studying AWS, Azure, CCNA CCNP, soon will give exams to take certifications. Approx. end of this year.
I have done bachelor in software engineering. I have great love for networking, want to learn a lot about networking.
Overview
18
18
years of post-secondary education
1
1
year of professional experience
Work History
IT Support Engineer
All Star BPO
Rawalpindi, Punjab
07.2020 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for clients interested in new services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided support for networking protocols and characteristics.
- Expertise in Windows Server 2012 (ADDS), Esxi server, VOIP Phone, Cisco Configurations, Firewalls (Untangle, Fortigate) , VPN (open vpn) .
Education
Metric - Science Education
Fatima Foundation High School
Chikar, AJK 04.2001 - 04.2013
Intermediate - Science Education
Punjab College
Rawalpindi 09.2013 - 09.2015
Bachelor of Science - Software Engineering
Capital University of Science And Technology
Islamabad 07.2016 - 01.2020
Certifications - Cloud Computing And Networking (CCNA & CCNP)
Corvit Rwp
Rawalpindi 07.2021 - Current
Skills
Program installations
Jogging
nothing special just do in my free time/
Timeline
Certifications - Cloud Computing And Networking (CCNA & CCNP)
Corvit Rwp
07.2021 - Current
IT Support Engineer
All Star BPO
07.2020 - Current
Bachelor of Science - Software Engineering
Capital University of Science And Technology
07.2016 - 01.2020
Intermediate - Science Education
Punjab College
09.2013 - 09.2015
Metric - Science Education
Fatima Foundation High School
04.2001 - 04.2013
Similar Profiles
EISHMAL ASHRAFEISHMAL ASHRAF
HR Coordinator at All Star BPOHR Coordinator at All Star BPO
Sravanthi GaddamSravanthi Gaddam
Admin Support/Customer Service Officer at Acquire BPOAdmin Support/Customer Service Officer at Acquire BPO
Maria Isabel Charisma TrovelaMaria Isabel Charisma Trovela
VP of Operations at Acquire BPO Inc.VP of Operations at Acquire BPO Inc.