Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Interests
Timeline
Generic
Dwayne Lucas

Dwayne Lucas

Summary

I am looking for a Career Oriented Position to share the Experience, Knowledge and except any challenge in any corporate body of high repute. I am a Strong Leader with great communication skills and an active mind. I work well with others and am a great Team Player, ready to expand my mind to a whole new thinking, looking for a challenging work environment to push my limits, with the capability of doing much more than I can, If given a chance prove to be worthy of those chances, taking interest in doing everything that helps me Persevere and Move forward In Life.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Business Unit Head

Flow Digital PVT LTD
03.2021 - 12.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Drove sales by developing multi-million dollar contract sales.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built relationships with customers and community to establish long-term business growth.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Senior Manager (eBook Front Sales)

Abtach
08.2020 - 02.2021
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Customer Service Specialist

IBEX Global - The Resource Group
10.2019 - 07.2020
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.

Sales Executive

IBEX Global - The Resource Group
10.2018 - 09.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Sales Manager

Shashi Enterprises
04.2017 - 09.2018
  • Networked among donors and fundraised to generate money for campaign.
  • Developed policy positions and wrote public statements outlining stances.
  • Performed staff evaluations and addressed areas for improvement.
  • Negotiated vendor contracts and managed relationships.
  • Supervised young campers in recreational activities such as youth sports, aquatics, and arts, and crafts.
  • Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
  • Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to explain sales opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Co-Founder

10X Solutions
11.2016 - 03.2017
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established foundational processes for business operations.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Monitored key business risks and established risk management procedures.
  • Oversaw divisional marketing, advertising and new product development.
  • Managed financial, operational and human resources to optimize business performance.

Part Time Sales Consultant

Digital Clutch Solution
06.2016 - 12.2016
  • Worked Part Time with Digital Clutch Solutions As Head Of International Sales
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Exceeded sales goals by 50% utilizing exemplary customer service skills.

Project Manager

Innovate Solutions
09.2015 - 08.2016
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Sales Executive

IBEX Global - The Resource Group
04.2015 - 08.2015
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Account Opening Executive

Emaan Islamic Bank
09.2014 - 04.2015
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Prepared annual data to determine metrics for operational performance.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Interviewed, recruited and trained new onboarding candidates.

Education

High School Diploma -

St Patrick's Technical School
Karachi, Sindh, Pakistan
08-2012

Bachelor of Arts - Psychology

Sindh Board of Intermediate Education
Karachi, Sindh, Pakistan
11-2020

Skills

  • Business development and planning

  • Business Networking

  • Sales funnel management

  • Sales and market development

  • Market trends understanding

  • Lead Generation

  • Price quote preparation

  • Brand Promotion

  • Order Management

  • Client Development

  • Sales follow-up

  • Sales expertise

  • Upselling strategies

  • Account management strategy

Accomplishments

  • Innovate Solutions Sales Agent of the Month of October
  • Innovate Solutions Sales Agent of the Month of November
  • Innovate Solutions Sales Agent of the Month of December

Hobbies and Interests

  • Basket Ball
  • Football
  • Breakdance
  • Free running
  • Dance

References

References available upon request.

Interests

Mentorship and Leadership Development
Demonstrates commitment to nurturing talent and building a strong team culture Shows that you invest in the growth of others, fostering a supportive and productive work environment

Data-Driven Decision Making
Reflects a focus on analytical thinking and an appreciation for data-backed strategies This is critical for making informed decisions and optimizing business outcomes

Industry Networking and Relationship Building
Shows an interest in expanding professional connections, keeping up with industry trends, and leveraging partnerships that can benefit the company's growth and strategic positioning

Innovation and Technology Trends
Indicates an enthusiasm for staying ahead of technological advancements and exploring new tools, processes, or ideas that could enhance productivity or give the company a competitive edge

Corporate Social Responsibility (CSR)
Illustrates a commitment to ethical business practices and social impact, which resonates well with management aiming to enhance the company's reputation and contribute positively to society

Timeline

Business Unit Head

Flow Digital PVT LTD
03.2021 - 12.2024

Senior Manager (eBook Front Sales)

Abtach
08.2020 - 02.2021

Customer Service Specialist

IBEX Global - The Resource Group
10.2019 - 07.2020

Sales Executive

IBEX Global - The Resource Group
10.2018 - 09.2019

Sales Manager

Shashi Enterprises
04.2017 - 09.2018

Co-Founder

10X Solutions
11.2016 - 03.2017

Part Time Sales Consultant

Digital Clutch Solution
06.2016 - 12.2016

Project Manager

Innovate Solutions
09.2015 - 08.2016

Sales Executive

IBEX Global - The Resource Group
04.2015 - 08.2015

Account Opening Executive

Emaan Islamic Bank
09.2014 - 04.2015

High School Diploma -

St Patrick's Technical School

Bachelor of Arts - Psychology

Sindh Board of Intermediate Education

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Dwayne Lucas