Durreshahwar Humayun
Customer Support
Karachi, Sindh,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager / Key Finance Manager
WebSix Dispatch Studios LLC
Karachi, Sindh
07.2023 - 08.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Oversaw cash flow forecasting and management, ensuring adequate liquidity to meet operational needs while optimizing investment opportunities.
- Developed and maintained cash flow models, analyzing trends and predicting future cash requirements to minimize financial risk.
Dispatch Manager
Switch Enterprises
06.2022 - 07.2023
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
Dispatcher
Switch Enterprises
10.2020 - 06.2022
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
TV Technical Specialist
SquareTrade - IBEX
11.2019 - 09.2020
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Assessed business requirements to create focused solutions.
Claims Specialist
SquareTrade - IBEX
07.2019 - 10.2019
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
Education
Bachelor of Arts - International Relations, Political Science
Karachi University
Karachi, Sindh, Pakistan 04.2021 - 12.2024
Skills
Sales Planning
Client Relationship Management
Lead Generation
Market Research
Account Management
Performance Management
Strategic Planning
Product Knowledge
Profitability Optimization
KPI Tracking
Verbal and Written Communication
Staff Management
Languages
English, Urdu
Native language
Timeline
Sales Manager / Key Finance Manager
WebSix Dispatch Studios LLC
07.2023 - 08.2024
Dispatch Manager
Switch Enterprises
06.2022 - 07.2023
Bachelor of Arts - International Relations, Political Science
Karachi University
04.2021 - 12.2024
Dispatcher
Switch Enterprises
10.2020 - 06.2022
TV Technical Specialist
SquareTrade - IBEX
11.2019 - 09.2020
Claims Specialist
SquareTrade - IBEX
07.2019 - 10.2019
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