Visual Studio C/C
Dur E Nayab
Electrical Engineer [PEC Reg No. ELECT/94556]
Rawalpindi, Punjab
Summary
Knowledgeable Electrical Engineer with proven skills in Trouble-shooting, resolving hardware and software issues and providing technical support to customers. Adept at quickly learning new technologies and processes for driving success.
Overview
3
3
years of professional experience
9
9
Certifications
Work History
Tier 2 Customer Service Complaint Specialist
Markaz Technologies (YC W22)
12.2022 - 06.2023
- Handled escalated cases from Tier 1 support staff, applying advanced problem-solving techniques to resolve challenging technical situations effectively.
- Demonstrated strong communication skills while explaining complex technical concepts to both customers and colleagues across various departments.
- Collaborated with cross-functional teams to identify and address recurring system issues, enhancing overall product performance.
- Assisted new hires with onboarding tasks, including system setup and training on company policies and procedures.
- Reduced response time for customer inquiries by implementing efficient ticket prioritization strategies.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
L1 Customer Service Representative
Markaz Technologies (YC W22)
08.2022 - 11.2022
- Streamlined support process, implementing best practices for troubleshooting common technical problems.
- Developed strong relationships with clients, gaining trust as a reliable source of technical expertise and advice.
- Communicated with clients to verify roots and causes of App issues using Zendesk Ticketing system.
L2 Technical Support and Design Engineer
Safeway Renewable Energy (Pvt) Ltd
10.2021 - 08.2022
- Taking information (measurements, system requirements and customer's demands) from survey team and making a fully detailed construction ready designs , keeping in touch with customers for any changes required.
- Responsible for engineering and design (using industry standard software) off grid and on grid connected solar photovoltaic systems (including rooftop, carport and ground mounted arrays) in order to design the most optimal layout with the most appropriate technologies.
- Finalize the electrical system design and prepare construction documents after the contract award.
- Single-handedly managed all the NEPRA documentations.
- Provide technical assistance to operations during the project implementation phase.
- Work in conjunction with the Project Manager to assist with system design concepts and documents.
- Providing technical support to customers and solving their issues throughout the installation phase and after as well.
- Kept the customer record using Odoo CRM.
Intern
Convsys Pvt Ltd
07.2020 - 09.2020
- Machine Learning, Training Model.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Electrical Engineering
University of Engineering And Technology, Taxila
Islamabad 04.2001 -
Skills
Customer Relations expert
Technical communication
Problem-Solving
Time Management
Multitasking Abilities
Team Collaboration
Documentation Management
Accomplishments
- Participant of Air Nexus'17
[Air University's Circuit Designing Competition]
- Participant of Herobotics'19
[HITECH University's Robotics Competition]
- Participant of TECTIQS'19
[IQRA University's Circuit Designing Competition]
- Participant of NERC;20
[NUST University's Robotics Competition]
Software
MATLAB
MP LAB
Arduino
SQL
MS Access/Word/PowerPoint/Publisher
AutoCAD
Python
WordPress
Zendesk
Odoo CRM
PV Sol
SketchUP
Google Sheets
Adobe Acrobat
Canva
IBM Cloud
Certification
[Introduction to Data Engineering], [IBM]
Timeline
[Designing and Formatting a Presentation in PowerPoint],[Coursera Project Network]
07-2024
[Use Animations and Transitions in PowerPoint 365],[Coursera Project Network]
07-2024
[Data Visualization in Microsoft PowerPoint],[Coursera Project Network]
07-2024
[Creating a Visual Tasks Guide with Microsoft PowerPoint],[Coursera Project Network]
07-2024
[Google Ads for Beginners],[Coursera Project Network]
07-2024
[Python for Data Science, AI & Development],[IBM]
08-2023
[Introduction to Relational Databases (RDBMS)], [IBM]
08-2023
[Python Project for Data Engineering],[IBM]
08-2023
[Introduction to Data Engineering], [IBM]
07-2023
Tier 2 Customer Service Complaint Specialist
Markaz Technologies (YC W22)
12.2022 - 06.2023
L1 Customer Service Representative
Markaz Technologies (YC W22)
08.2022 - 11.2022
L2 Technical Support and Design Engineer
Safeway Renewable Energy (Pvt) Ltd
10.2021 - 08.2022
Intern
Convsys Pvt Ltd
07.2020 - 09.2020
Bachelor of Science - Electrical Engineering
University of Engineering And Technology, Taxila
04.2001 -
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