Summary
Overview
Work history
Education
Skills
Timeline
Generic

Dua Zahra

Multan,Punjab

Summary

Dynamic professional with expertise in conflict mediation and customer relations, excelling in fast-paced service delivery and staff performance development. Proven track record in social media strategy and public speaking, enhancing team product training and deal negotiations. Adept at managing customer complaints and mentoring staff, with a focus on performance management to drive organisational success. Career goals include leveraging skills in staff development to foster a collaborative work environment that promotes growth and innovation.

Driven individual with strong focus on leadership and team collaboration, ready to excel as Trainee Manager. Possesses strong problem-solving abilities and excellent communication skills. Poised to make significant impact by enhancing team efficiency and driving business growth.

Overview

2
2
years of professional experience

Work history

Trainee Manager

14th Street Pizza Co. Multan
Multan, Punjab
2023.08 - 2024.09

Oversaw branch opening initiatives by streamlining product provision processes.
Facilitated comprehensive training sessions for staff to improve customer service standards.
Implemented strategies to ensure staff proficiency in product knowledge and service excellence.

GRO

14th Street Pizza Co. Multan
Multan, Punjab
2023.02 - 2023.08
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

Matriculation - Science

Zakriya Public School Multan
Multan/Pakistan
/2015 - /2021

FA - Arts

Superior Group Of Colleges
Multan/Pakistan
/2022 - /2022

Skills

  • Conflict mediation
  • Customer relations
  • Performance Management
  • Social media strategy
  • Staff performance development
  • Fast-paced service delivery
  • Staff development
  • Team product training
  • Public speaking
  • Deal negotiations
  • Staff mentoring
  • Customer complaint management

Timeline

Trainee Manager

14th Street Pizza Co. Multan
2023.08 - 2024.09

GRO

14th Street Pizza Co. Multan
2023.02 - 2023.08

Matriculation - Science

Zakriya Public School Multan
/2015 - /2021

FA - Arts

Superior Group Of Colleges
/2022 - /2022
Dua Zahra