Dr.Sajid Mahmood Ashraf
Hospital & Healthcare Management Executive
Islamabad,IS
Summary
Seasoned professional in hospital and healthcare management with extensive international experience, offering a diverse perspective on the healthcare landscape. A career in medicine as a family physician and General Practitioner established a strong foundation for transitioning into leadership and administrative roles within various hospitals and healthcare institutions. Positioned at the intersection of medicine, business, and policy-making, ready to leverage distinctive expertise to drive organizational success and enhance healthcare systems. Committed to fostering innovation and improving patient outcomes through strategic management and collaborative practices.
Overview
31
31
years of professional experience
5
5
Certifications
Work History
Hospital Management Consultant & Strategist
Sarwar Foundation Pakistan
07.2025 - Current
- Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients.
- Leveraged industry best practices to drive continuous improvement efforts within client organizations.
- Delivered tailored solutions for clients in various industries, addressing unique challenges and needs.
- Conducted thorough assessments of clients'' operational structures, recommending actionable steps for improvement.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
- Collaborated with cross-functional teams to develop comprehensive business plans and strategies.
- Identified key performance indicators, enabling clients to monitor progress towards business objectives.
- Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments.
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Optimized resource allocation by identifying inefficiencies and implementing cost-saving measures.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Evaluated market trends and competitor analysis, informing strategic decision-making for clients.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Evaluated current processes to develop improvement plans.
Chief Operating Officer
The Diabetes Center-Islamabad
09.2024 - 05.2025
- Company Overview: The Diabetes Center (TDC) is a SECP registered "Not for profit" organization established in 2012 under Section 42 of SECP Pakistan. It's an internationally recognized & registered entity in UK, US and Australia. The aim of The Diabetes Centre is to provide Screening, awareness and high-quality Diabetes Care through network of 3 hospitals and 7 satellite clinics across Pakistan
- The role of Chief Operating Officer (COO) at The Diabetes Center Islamabad, holds a multifaceted leadership role ensuring the smooth and efficient operation of the Diabetes Center Islamabad while driving strategic initiatives for growth and sustainability.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
- Bolstered company's market position, executing strategic partnerships that expanded service offerings and customer base.
- Spearheaded corporate social responsibility (CSR) programs, enhancing community relations and building positive corporate image.
- Negotiated high-value contracts with major suppliers, securing favorable terms that resulted in significant cost savings.
- Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
- Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
- Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw divisional marketing, advertising and new product development.
- Major achievements while being with TDC includes International Conference on World Diabetes Day on 14th November 2024, fundraising events in Islamabad & Karachi, nationwide mass media & social media campaigns, establishment of ER, HDU, Mini Lab for IPD & ER, a fully equipped Cardiology unit, Evening & Sunday Clinics, Physiotherapy Department, addition of Ophthalmology services, Laser Eye therapy, establishment of satellite clinics at Lahore, Faisalabad, Saraie Sadhu Distt Khanewal and Charsada ( KPK) and Corporate Clientage with major corporate organizations like FBR, Twin Cities Chambers of Commerce, High Court & District Bar associations, QIU, ICAP, AGICO and Rotary Club and Sarwar Foundation
- In summary, my role as COO combines operational leadership, strategic network development, and revenue generation efforts, all while ensuring the ongoing success and sustainability of The Diabetes Center Islamabad and its future growth across Pakistan.
Managing Partner
Canada Incorporated
09.2019 - 01.2024
- Company Overview: Canada Incorporated is a Healthcare Project Management & IT company providing operational management services, business analysis, data analysis, SAP and software solutions to the public as well as private Healthcare organizations in Ontario, Halifax and New Brunswick.
- Engage in negotiations with target clients, communities, and local partners for contract agreements. Oversee the development, execution, and management of contracts to ensure alignment with objectives. Maintain a strong network and relationships with stakeholders to facilitate successful negotiations.
- Develop comprehensive project timelines considering internal and external requirements. Regularly update and maintain project timelines to ensure alignment with project goals and deadlines. Collaborate with internal teams and external partners to synchronize timelines and milestones.
- Facilitate internal and external project communication to ensure effective collaboration. Provide guidance and suggestions to improve the quality and efficiency of project deliverables. Foster a culture of transparent and open communication among all stakeholders.
- Manage on-site and off-site operations efficiently, ensuring smooth project execution. Oversee remote teams, ensuring their productivity and adherence to project objectives. Implement strategies and tools to enhance remote team collaboration and efficiency.
- Contribute ideas and strategies for enhancing project deliverables and processes. Work closely with teams to identify areas for improvement and suggest actionable solutions. Drive continuous improvement initiatives to optimize project outcomes and efficiency.
- Provide leadership and guidance to internal teams and external partners. Support and mentor team members, fostering professional growth and development. Collaborate with cross-functional teams to ensure a cohesive and synergistic approach.
- Cultivate and maintain strong relationships with clients, communities, and partners. Address any concerns or issues promptly, ensuring a high level of client satisfaction. Identify opportunities for collaboration and expansion of partnerships.
- Monitor project progress, performance metrics, and key milestones. Conduct regular evaluations to assess project performance against established goals. Prepare comprehensive reports detailing project status, achievements, and areas for improvement.
Private Practice-Family Physician
Dr. Rami Hamed Medical Center
05.2018 - 08.2019
- Company Overview: Dr. Rami Hamed Center (DRHC) is a multi-specialty Day case hospital excelling in providing the best patient care. The medical center is an outpatient Surgical Facility with daycare specialized OPD Clinics
- Extensive experience in managing various health conditions, including but not limited to Diabetes Mellitus. Applied a preventive medicine approach to promote overall health and well-being.
- Offered nutritional guidance to patients, emphasizing the role of diet in preventing and managing health conditions. Collaborated with individuals to develop sustainable dietary plans suited to their specific health needs.
- Integrated exercise prescriptions into treatment plans, recognizing the significant impact of physical activity on health. Educated patients on the importance of regular exercise in preventing and managing chronic diseases.
- Addressed anxiety and stress-related issues through comprehensive mental health interventions. Collaborated with patients to develop coping strategies and lifestyle modifications for improved mental well-being.
- Specialized in the diagnosis and management of gastrointestinal disorders, with a particular focus on irritable bowel syndrome (IBS). Implemented evidence-based approaches to enhance digestive health and alleviate related symptoms.
- Provided holistic care for the aging population, recognizing the unique health challenges associated with aging. Emphasized preventive measures to enhance the quality of life in the aging demographic.
- Promoted hygiene practices as an integral part of preventive medicine. Educated patients on the importance of preventive measures for maintaining optimal health.
Chief Operating Officer
Bahria International Hospital
04.2017 - 04.2018
- Company Overview: Bahria International Hospital is a 100 beds state of the art healthcare facility which is a subsidiary of Bahria Town-Pakistan equipped with advanced diagnostic technology and a team of world-class Physicians, Nursing and Paramedical staff. Quality of Care at BIH differentiates it as the best Private Healthcare Provider in Pakistan
- Achieved a quality accreditation certificate from PHC (Punjab Healthcare Commission), improving quality metrics from 43% to 100%. Implemented clinical quality improvement measures to meet and exceed accreditation standards.
- Reduced wait times for outpatients by up to 30% through strategic rescheduling and service reorganization during peak and off-peak hours. Improved overall patient satisfaction and accessibility.
- Decreased the average length of stay from 6.7 to 5.2 by strategically targeting admission times, particularly at the start of the week versus the weekend. Implemented admission time adjustments for efficiency.
Operations Manager
Dr. Rami Hamed Medical Center
03.2014 - 03.2017
- Company Overview: Dr. Rami Hamed Center (DRHC) is a multi-specialty Day case hospital excelling in providing the best patient care. The medical center is an outpatient Surgical Facility with daycare specialized OPD Clinics
- Deployed Hospital Management Information System (HMIS) for billing, inventory, and purchases. Controlled leakage, doubled activities, and attracted corporate panels and insurance companies with a 20% discount on panel patients, resulting in a revenue increase up to $3 million per month. Achieved break-even within six months after several years of deficit.
- Increase the visibility of hospital services through strategic branding initiatives, capturing the awareness of prospective patients and visitors. Contributed to a positive public perception of the hospital.
- Successfully recruited talented physicians, upgrading emergency room (ER) services. Offered discounts on healthcare services to enhance accessibility and affordability.
- Reduced operational costs by eliminating inventory and purchasing wastes. Identified and addressed inefficiencies in various processes, optimizing resource utilization.
- Introduced healthcare price packages to ensure transparency for patients, payors, and management team members. Facilitated clear communication and understanding of healthcare costs.
Managing Partner / Owner Operator
Rasheeda Memorial Hospital
12.2011 - 02.2014
Hospital Administrator
Dr. Sulaiman Habib Medical Group
11.2009 - 11.2011
Deputy Director Operations
Maroof International Hospital
10.2008 - 10.2009
Province Manager-Educator Primary Healthcare
Aga Khan Health Services of Pakistan
02.2006 - 09.2008
Medical Officer / Trainer Basic Life support
Fatima Memorial Hospital & Medical College
01.1997 - 12.2005
House Officer
Nishtar Medical College & Hospital Multan
02.1995 - 12.1996
Education
Master of Business Administration (M.B.A.) - International Hospital & Healthcare Management
Frankfurt School of Finance & Management
01.2007
Master of Business Administration (M.B.A.) - Healthcare Management
Preston University
01.2005
Bachelor’s Degree - MBBS
Nishtar Medical College Multan-Pakistan
01.1995
Skills
Operational efficiency in healthcare
Gap analysis expertise
Operational variance evaluation
Process optimization
Strategic analysis for business development
Project oversight
Effective change implementation
Performance analysis
Optimized resource allocation
Predictive trend modeling
Client engagement
Change management
Performance measurement
Business analysis
Effective talent management
Operations management
Team motivation strategies
Team leadership
Business management
Client relations management
Strategic innovation oversight
Data gathering
Cost controls
Negotiation
Certification
Training Certificate on Six Sigma in Healthcare by Juran Institute USA (11-2007)
Publications
- Health structure and healthcare financing in Pakistan.
- Healthcare Delivery System in different countries.
- Different generic strategies in healthcare marketing.
- Portfolio analysis of different healthcare services.
- Process optimization in hospitals.
- Developing an integrated Quality & Risk program.
- Public-private partnership for essential health services in Pakistan (Master Thesis topic).
- Best practices for Value & Supply Chain Management in hospitals.
Training
- Three weeks course on issues of public health importance by William Osler’s Foundation, Ontario, Canada.
- International conference in Abu Dhabi on Public-Private Partnership for health services, organized by VAMED Healthcare Group Vienna, Austria.
- Week training course on “Professional & Personal development” in UNO head office, Geneva, organized by the Institute of Health Management, London, UK.
- Multiple short trainings, workshops, and seminars on various topics organized by NHS and IHM, UK.
- One-day seminar on “Public-Private Partnerships for Better Health Outcomes” by the Ministry of Health, Government of Pakistan in 2007.
- Visits to public and private hospitals in Dubai & Abu Dhabi, including American Hospital, John Hopkins, Al-Ain Hospital, Sheikh Khalifa Bin Zayed Medical City, Dubai Healthcare City, SEHA & Rasheed Hospital Dubai.
INTERNATIONAL VISITS
- American Hospital & Rasheed Hospital Dubai—Aspects of strategy and hospital marketing.
- Rasheed Hospital Dubai—Quality & Process Management in Hospitals.
- GAHS Abu Dhabi—Health Insurance & financing healthcare.
- DAMAN-National Health Insurance Company Abu Dhabi—Structure & Functions.
- Kameda Medical Center Tokyo, Japan—Management in different health systems.
- St. Leuks Hospital Tokyo, Japan—Electronic Medical Records in modern health care.
- Fresenius Health Care Group, Frankfurt-Germany—Financial planning and investment evaluation for hospitals.
- Heidelberg University Hospital and Cancer Research Center, Frankfurt—German & French Health care System, Health Insurance Schemes & Hospital controlling.
Accomplishments
- Collaborated with team of 51 in the development of TDC Lahore, Karachi, Rawlakot, Saraie Sadhu and Charsada Projects
- Achieved operational Efficiency by introducing Balanced Scored Card .
- Achieved financial efficiency through effectively projecting and collaborations with corporate clients as well as by initiating evening and Sunday Clinics
- Achieved process optimization in ER by implementing HMIS in IPD
- Reduced cost of Lab operations by establishing Mini Labs in IPD
Timeline
Hospital Management Consultant & Strategist
Sarwar Foundation Pakistan
07.2025 - Current
Chief Operating Officer
The Diabetes Center-Islamabad
09.2024 - 05.2025
Managing Partner
Canada Incorporated
09.2019 - 01.2024
Private Practice-Family Physician
Dr. Rami Hamed Medical Center
05.2018 - 08.2019
Chief Operating Officer
Bahria International Hospital
04.2017 - 04.2018
Operations Manager
Dr. Rami Hamed Medical Center
03.2014 - 03.2017
Managing Partner / Owner Operator
Rasheeda Memorial Hospital
12.2011 - 02.2014
Hospital Administrator
Dr. Sulaiman Habib Medical Group
11.2009 - 11.2011
Deputy Director Operations
Maroof International Hospital
10.2008 - 10.2009
Province Manager-Educator Primary Healthcare
Aga Khan Health Services of Pakistan
02.2006 - 09.2008
Medical Officer / Trainer Basic Life support
Fatima Memorial Hospital & Medical College
01.1997 - 12.2005
House Officer
Nishtar Medical College & Hospital Multan
02.1995 - 12.1996
Master of Business Administration (M.B.A.) - Healthcare Management
Preston University
Bachelor’s Degree - MBBS
Nishtar Medical College Multan-Pakistan
Master of Business Administration (M.B.A.) - International Hospital & Healthcare Management
Frankfurt School of Finance & Management