Tableau
Dilawar Ali
Senior Data Analyst/Developer
Karachi
Summary
A seasoned data analyst with +7 years experience working remotely with global teams in North America, EMEA & APAC, with a simple goal; to turn data into information, and information into insight. I strongly believe that data really powers everything that we do!
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
Karachi
2022.07 - Current
Assistant Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
Karachi
2020.08 - 2022.06
- Collaborate with Lithuania team to address Jira requests, enhancing Tableau reports and creating new dashboards, elevating data visualization.
- Agilely support BI Ad Hoc requests, extracting data from reports and warehouses to meet diverse needs.
- Translate specifications into actionable insights using Tableau, Power BI, and Power BI report builder for a wide audience.
Senior Business Analyst
EPLANET COMMUNICATIONS INC.
Karachi
2019.08 - 2020.08
- Spearheaded and directed the strategic oversight of Business Intelligence and Management Information Systems at ePlanet, driving data-driven decision-making across the organization.
- Revamped and streamlined the process of developing weekly and monthly reports for key clients, resulting in increased efficiency and accuracy in data delivery.
- Innovated the company-wide monthly scorecard creation and submission process, enhancing data visibility and facilitating informed managerial decisions.
Business Analyst
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
Karachi
2016.10 - 2018.08
- Utilized creative insights to design and develop system reports and interactive dashboards on Salesforce, addressing complex business reporting needs and offering succinct operational summaries for senior management.
- Collaborated closely with management to formulate and construct weekly and monthly scorecards, providing insightful performance insights for floor supervisors, agents, and managers.
- Led critical projects involving the creation of Out of SLA reports, facilitating the tracking and early identification of issues leading to breached SLAs, alongside implementing AHT Performance Tracking and an impactful KPI Recommended Resolution Dashboard.
Education
Diploma in Big Data Analytics - Data Science
Institute Of Business Administration
Karachi,Pakistan 2019.01 - 2020.12
Chartered Accountancy - Accounting & Finance
Institute of Chartered Accountants of Pakistan
Karachi, Pakistan 2012.01 - 2017.01
Skills
Data Analysis
Project Management
Stakeholder Management
Leadership
Root Cause Analysis
Software
Power BI
Snowflake
SQL
Microsoft Excel
Certification
Salesforce Certified Associate
Timeline
Salesforce Certified Associate
2022-12
Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
2022.07 - Current
JIRA Fundamentals
2022-06
Snowflake Data Applications
2022-05
Snowflake Datawarehouse
2022-04
Assistant Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
2020.08 - 2022.06
Senior Business Analyst
EPLANET COMMUNICATIONS INC.
2019.08 - 2020.08
Diploma in Big Data Analytics - Data Science
Institute Of Business Administration
2019.01 - 2020.12
Business Analyst
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
2016.10 - 2018.08
Chartered Accountancy - Accounting & Finance
Institute of Chartered Accountants of Pakistan
2012.01 - 2017.01