Tableau
Dilawar Ali
Senior Data Analyst/Developer
Karachi
Summary
A seasoned data analyst with +7 years experience working remotely with global teams in North America, EMEA & APAC, with a simple goal; to turn data into information, and information into insight. I strongly believe that data really powers everything that we do!
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
Karachi
07.2022 - Current
Assistant Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
Karachi
08.2020 - 06.2022
- Collaborate with Lithuania team to address Jira requests, enhancing Tableau reports and creating new dashboards, elevating data visualization.
- Agilely support BI Ad Hoc requests, extracting data from reports and warehouses to meet diverse needs.
- Translate specifications into actionable insights using Tableau, Power BI, and Power BI report builder for a wide audience.
Senior Business Analyst
EPLANET COMMUNICATIONS INC.
Karachi
08.2019 - 08.2020
- Spearheaded and directed the strategic oversight of Business Intelligence and Management Information Systems at ePlanet, driving data-driven decision-making across the organization.
- Revamped and streamlined the process of developing weekly and monthly reports for key clients, resulting in increased efficiency and accuracy in data delivery.
- Innovated the company-wide monthly scorecard creation and submission process, enhancing data visibility and facilitating informed managerial decisions.
Business Analyst
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
Karachi
10.2016 - 08.2018
- Utilized creative insights to design and develop system reports and interactive dashboards on Salesforce, addressing complex business reporting needs and offering succinct operational summaries for senior management.
- Collaborated closely with management to formulate and construct weekly and monthly scorecards, providing insightful performance insights for floor supervisors, agents, and managers.
- Led critical projects involving the creation of Out of SLA reports, facilitating the tracking and early identification of issues leading to breached SLAs, alongside implementing AHT Performance Tracking and an impactful KPI Recommended Resolution Dashboard.
Education
Diploma in Big Data Analytics - Data Science
Institute Of Business Administration
Karachi,Pakistan 01.2019 - 12.2020
Chartered Accountancy - Accounting & Finance
Institute of Chartered Accountants of Pakistan
Karachi, Pakistan 01.2012 - 01.2017
Skills
Data Analysis
Software
Power BI
Snowflake
SQL
Microsoft Excel
Certification
Salesforce Certified Associate
Timeline
Salesforce Certified Associate
12-2022
Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
07.2022 - Current
JIRA Fundamentals
06-2022
Snowflake Data Applications
05-2022
Snowflake Datawarehouse
04-2022
Assistant Manager, Business Analytics
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
08.2020 - 06.2022
Senior Business Analyst
EPLANET COMMUNICATIONS INC.
08.2019 - 08.2020
Diploma in Big Data Analytics - Data Science
Institute Of Business Administration
01.2019 - 12.2020
Business Analyst
IBEX GLOBAL (A TRG COMPANY) – THE RESOURCE GROUP
10.2016 - 08.2018
Chartered Accountancy - Accounting & Finance
Institute of Chartered Accountants of Pakistan
01.2012 - 01.2017
Similar Profiles
MUHAMMAD NABIL KHANMUHAMMAD NABIL KHAN
Back Office Specialist at IBEX Global - The Resource GroupBack Office Specialist at IBEX Global - The Resource Group
Aashir Ahmed FarazAashir Ahmed Faraz
Customer Support Executive at IBEX Global - The Resource GroupCustomer Support Executive at IBEX Global - The Resource Group
Muhammad Umair ShafqatMuhammad Umair Shafqat
Supervisor of Operations at IBEX Global - The Resource GroupSupervisor of Operations at IBEX Global - The Resource Group