DHANUKA LASANTHA MADDUMABANDARAGE DON
HEAD OF QUALITY
Mattegoda
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
28
28
years of professional experience
3
3
Language
Work History
Head of Quality
Artistic Garment Industries
08.2020 - Current
- Increased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
- Developed and maintained comprehensive documentation of quality processes, ensuring consistent adherence to established procedures across all departments and teams.
- Streamlined quality control processes by integrating automated systems and reducing manual inspection tasks.
- Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
- Developed comprehensive training programs for new hires, resulting in increased efficiency and knowledge among staff members.
Brand Manager
Artistic Garment Industries
08.2005 - 07.2020
- Collaborated with cross-functional teams to identify areas for improvement, leading to increased efficiency and productivity.
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Optimized product testing methodologies, reducing time spent on inspections without compromising accuracy or precision.
- Reviewed engineering change requests for potential impact on product quality before implementation.
- Maintained accurate records of inspection reports, tracking trends to identify potential areas for improvement.
- Assisted in the reduction of defects by conducting thorough root cause analyses and developing corrective action plans.
ASST.QUALITY MANAGER
WINTER QUILTS PRIVATE LTD
06.2000 - 08.2005
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Supported company growth by ensuring adherence to industry standards, maintaining certifications, and preparing for audits.
- Optimized product testing methodologies, reducing time spent on inspections without compromising accuracy or precision.
- Maintained accurate records of inspection reports, tracking trends to identify potential areas for improvement.
QUALITY EXECUTIVE
M.SAMSON SILVA (PVT) LTD
01.1998 - 06.2000
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Education
Quality Management Diploma
CITI
RATMALANA, SRI LANKASkills
Operations management
Timeline
Head of Quality
Artistic Garment Industries
08.2020 - Current
Brand Manager
Artistic Garment Industries
08.2005 - 07.2020
ASST.QUALITY MANAGER
WINTER QUILTS PRIVATE LTD
06.2000 - 08.2005
QUALITY EXECUTIVE
M.SAMSON SILVA (PVT) LTD
01.1998 - 06.2000
Quality Management Diploma
CITI