Derick Daud

Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.

Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.

• Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
• Wrote detailed reports of all security breaches and investigations.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Monitored CCTV cameras and alarm systems for security breaches.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Improved response time to incidents by maintaining clear communication channels with team & other departments.
• Investigated suspicious activities and persons to maintain security of premises.
• Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
• Developed and implemented customer service policies and procedures.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
• Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
• Monitored and tracked dispatch communication systems.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
• Researched issues to obtain appropriate answers to customer inquiries.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Promoted business' development by building and maintaining relationships with new clients.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Worked flexible schedule and extra shifts to meet business needs.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Worked with floor team and managers to meet wide range of customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Upsold additional products and services to customers, increasing revenue.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Cleaned and maintained all areas of restaurant to promote clean image.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Prepared products following restaurant, health, and safety standards and procedures.
• Worked well with teammates and accepted coaching from management team.
• Operated cash register to ring up final bill and process various forms of payment.
• Kept drawer balanced by accurately processing cash, credit and debit payments.

Matriculation & Intermediate