Danyal Hassan
Receptionist
Sargodha,Bhalwal
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Farnek Services, including roles from Office Boy to Customer Service Representative. Skilled in bookkeeping and team bonding, I significantly improved client loyalty. Excelled in managing high-stress situations, demonstrating exceptional organizational and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Office Boy
Farnek Services' GCAA, General Civil Aviation Auth
United Arab Emirates
03.2021 - 07.2024
Office Boy
Farnek Services' GPSCA, General Pension
United Arab Emirates
08.2020 - 03.2021
Office Boy
Farnek Services' Du Telecommunications
United Arab Emirates
08.2019 - 08.2020
- Maintained a clean and organized workspace, contributing to a positive office environment.
- Managed inventory of office supplies, placing orders when necessary to avoid shortages.
- Facilitated communication between departments by promptly delivering messages and documents.
- Enhanced office efficiency by performing routine clerical tasks such as filing, photocopying, and data entry.
Office Assistant
Farnek Services' Mackenzie & Company
United Arab Emirates
07.2018 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Receptionist
Farnek Services
United Arab Emirates
07.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Farnek Services
United Arab Emirates
06.2016 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Matric -
Govt High School
Bhalwal Skills
Office assistant
Languages
English
Beginner (A1)
Urdu
Beginner (A1)
Punjabi
Beginner (A1)
Arabic
Beginner (A1)
Interests
Social news
Reading newspaper
Playing cricket
Talking with new people's
Timeline
Office Boy
Farnek Services' GCAA, General Civil Aviation Auth
03.2021 - 07.2024
Office Boy
Farnek Services' GPSCA, General Pension
08.2020 - 03.2021
Office Boy
Farnek Services' Du Telecommunications
08.2019 - 08.2020
Office Assistant
Farnek Services' Mackenzie & Company
07.2018 - 08.2019
Receptionist
Farnek Services
07.2017 - 08.2018
Customer Service Representative
Farnek Services
06.2016 - 07.2017
Matric -
Govt High School
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