Daniyal Shahid

Some responsibilities for a taxi dispatcher role include the following:

• maintaining communication with taxi drivers to ensure they reach customers quickly or punctually
• tracking driver activity to ensure they take efficient routes and follow all traffic laws and regulations
• managing the hiring organization's fleet and ensuring that vehicles are ready to transport customers safely and effectively
• staying current on various events that can produce a sudden rise in taxi demand, such as large-scale events
• providing various services to customers, such as informing them about the costs of their trips, how long they're likely to wait for a taxi, and other relevant information
• training newly hired taxi dispatchers based on the hiring company's rules and procedures
• ensuring that all drivers adhere to the hiring organization's practices and monitoring their performance
• Provided backup support to other positions within the company as needed, demonstrating adaptability and teamwork.
• Coordinated with maintenance teams to ensure prompt vehicle repairs as needed, reducing downtime for drivers.

• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Performed root cause analysis to identify and resolve quality issues and defects.
• Recorded, analyzed, and distributed statistical information.
• Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
• Ensure that agents adhere to company quality standards and attain goals that boost overall performance.
• Identify issues that agents may overlook and offer potential solutions.
• Motivate agents to exceed their comfort zones to accomplish predetermined goals.
• Resolve agents’ challenges and coach agents or implement systems to prevent a recurrence.
• Design and implement onboarding and training programs to equip agents to deal with common workplace issues.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.

Primary Responsibilities: - Answering incoming calls from customers and providing information on available taxi services. - Taking and processing customer reservations for taxi services, ensuring accurate recording of all details. - Dispatching taxis to customer locations in a timely manner, considering traffic conditions and availability of drivers. - Maintaining effective communication with taxi drivers and providing them with accurate pick-up and drop-off information. - Addressing customer inquiries, concerns, and complaints, striving to resolve issues to ensure customer satisfaction. - Utilizing computer systems or dispatch software to manage and track taxi requests and driver assignments. - Updating and maintaining accurate records of customer interactions, transactions, and feedback. - Collaborating with team members and supervisors to ensure smooth operations and efficient service delivery. - Adhering to company policies, procedures, and safety guidelines at all times.

• Completed routine vehicle maintenance checks, ensuring consistent operational performance of the cab.
• Addressed any passenger concerns or issues promptly and professionally, resolving disputes as needed.

• Build a good knowledge base for targeted society
• Locate clients for the specific society
• Contact clients in order to entertain their queries and arrange visits
• Close sales and complete required paperwork.

• Enhanced transcription accuracy by diligently proofreading and editing final documents.
• Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
• Verified accuracy of transcribed material prior to finalization.
• Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
• Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.

• Control and delegate responsibilities to other workers
• Training new employees
• Maintenance of 18V46 engines
• Working on STG and allied auxiliaries
• Planning and undertaking scheduled maintenance
• Organized and planned routine preventative maintenance for plant machinery and facilities.

• Check and relieve duty shifts from night shift personnel & attend daily plant meeting with officials of plant
• Performance management of staff using charge sheet, Problem and conflict resolution of previous shifts
• Management of tasks on rig floor, assist derrick man and take over when needed
• Setup tongs and work on shale shakers.