Salesforce
Daniyal Malik
Rawalpindi,Pakistan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Having a combination of twelve years experience in Hospitality management, Saas,Client Relationship Management, Account management & Client support.
An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Key Account Manager
Repstack
Islamabad, Pakistan
03.2023 - 08.2023
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships on CRM (Go High Level) to drive business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends
Customer Engagement Manager
Qissptay BNPL
Islamabad, Pakistan
01.2022 - 03.2023
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Customer Support team evaluation (chats, emails, calls) Monitor workflow, compile weekly & monthly team analysis reports
- Conducted team training & coaching sessions.
- Consulted with teams on established best practices and process improvements.
Customer Success Associate
Motive (Formerly KeepTruckin)
Islamabad, Pakistan
01.2020 - 12.2021
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Key accounts management (emails, calls, outreach)
- Customer retention for account termination. Help in creating customer experience onboarding.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Utilized customer service software to manage interactions and track customer satisfaction
Customer Support Claims
Ibex TRG
Islamabad, Pakistan
09.2018 - 11.2019
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Filing claims for customers and coordinating with repair facilities and retail stores across the USA.
- Diagnosed and troubleshot hardware, software issues.
- Devised recommendations to streamline and simplify customer support system and improve response time.
Service Express Executive
The WestIN
Kuala Lumpur, Malaysia
04.2018 - 07.2018
- Administer and maintain daily requests from all stay in guests.
- Prepare daily traces for 580 item request by guest & daily traces for item return by guest.
- Prepare inventory for items in service express runner department.
- Answer 150 calls daily from guest and manage requests made by guest and forward queries to relative department.
- Helping runners to send the relative items requested.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Promptly responded to inquiries and requests from prospective customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Front Office Supervisor
Arena Mountbatten Boutique Hotel
Kuala Lumpur, Malaysia
02.2017 - 02.2018
- Coached employees through day-to-day work and complex problems.
- Monitor all incoming reservations.
- Administer front office tasks on daily basis.
- Monitor all incoming reservations.
- Inspect rooms to monitor possible errors and report to maintenance.
- Perform audit and room assigning for next arrivals.
Front Office Assistant
Arena Star Luxury Hotel
Kuala Lumpur, Malaysia
04.2015 - 01.2017
- Check in and check out guests, answer phone calls and handle guest’s inquiries.
- Administer front office tasks on daily basis.
- Inspection of rooms for VIP guests allocated by reservation.
- Perform night audit and prepare daily overall hotel reports (audit, daily arrivals).
- Assist guest for hotel facilities and tourism facilities.
- Provide excellent Client services to satisfy guest requirements.
Customer Service and Sales Associate
Rockford Security LTD
London, United Kingdom
06.2010 - 02.2011
- Assist clients in process of licensing.
- Maintain financial transaction accounts of company.
- Solved customer challenges by offering relevant products and services.
- Manage guest private data for licensing process.
- Create advertising plans for company weekly basis.
- Engaged with customers to build rapport and loyalty
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Set and achieved company defined sales goals
Education
High School Diploma -
Indus College Of Commerce
Rawalpindi, Pakistan 02.2007 - 11.2009
Certificate - Discovery Hospitality Management
The WestIN
Kuala Lumpur, Malaysia 05.2018 - 05.2018
Certificate - Craft of Synergy
IBEX TRG
Islamabad, Pakistan 09.2019 - 09.2019
Certificate - Elevate EQ
IBEX TRG
Islamabad, Pakistan 10.2019 - 10.2019
Certificate - Email-Marketing
HubSpot Academy
Online 04.2023 - 04.2023
Certificate - Digital Marketing
HubSpot Academy
Online 04.2023 - 04.2023
Certificate - SEO Certified
HubSpot Academy
Online 05.2023 - 05.2023
Skills
Key Account Management
Software
GoHighLevel
Loom
Stripe, Checkout
Canva
HubSpot
Interests
Traveling
Artificial Intelligence
Fitness
Current Affairs
Timeline
Certificate - SEO Certified
HubSpot Academy
05.2023 - 05.2023
Certificate - Email-Marketing
HubSpot Academy
04.2023 - 04.2023
Certificate - Digital Marketing
HubSpot Academy
04.2023 - 04.2023
Key Account Manager
Repstack
03.2023 - 08.2023
Customer Engagement Manager
Qissptay BNPL
01.2022 - 03.2023
Customer Success Associate
Motive (Formerly KeepTruckin)
01.2020 - 12.2021
Certificate - Elevate EQ
IBEX TRG
10.2019 - 10.2019
Certificate - Craft of Synergy
IBEX TRG
09.2019 - 09.2019
Customer Support Claims
Ibex TRG
09.2018 - 11.2019
Certificate - Discovery Hospitality Management
The WestIN
05.2018 - 05.2018
Service Express Executive
The WestIN
04.2018 - 07.2018
Front Office Supervisor
Arena Mountbatten Boutique Hotel
02.2017 - 02.2018
Front Office Assistant
Arena Star Luxury Hotel
04.2015 - 01.2017
Customer Service and Sales Associate
Rockford Security LTD
06.2010 - 02.2011
High School Diploma -
Indus College Of Commerce
02.2007 - 11.2009
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