Dynamic Travel Consultant with a proven track record at Polani Travel Ltd, excelling in customer satisfaction and relationship building. Proficient in Sabre Red and Galileo, I deliver tailored travel solutions while adeptly managing unforeseen challenges. My strong communication skills and commitment to exceptional service have significantly increased repeat business and client loyalty.
Hi, I’m
Daniyal Javed
Travel Consultant
Karachi,Sindh
Summary
Overview
4
years of professional experience
2
Languages
Work History
Polani Travel Ltd
Travel Consultant
01.2021 - Current
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized trips for individual, family and business travelers.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Followed up with customers to increase customer service with travel plans.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Government National College Karachi Karachi
Intermediate Certificate from Pre Engineering
University Overview
- I am a deploma holder from Arena multimedia as an graphic designer and video editor
Skills
I have and strong command on Sabre red and Galileo as an travel consultant
Timeline
Travel Consultant
Polani Travel Ltd
01.2021 - Current
Government National College Karachi
Intermediate Certificate from Pre Engineering
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