Cricket
Daniyal Amjad
Senior Sales Representative
Lahore,Lahore
Summary
Experienced in a high-volume, customer-focused environment, I have developed excellent communication and customer service skills. My ability to handle complex issues and stay calm under pressure sets me apart. Now, I aim to transition into a new field and utilize my strong problem-solving and multitasking abilities to make a significant impact.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Call Center Representative
JRZ Smart Solution Pvt Limited
03.2024 - 03.2025
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
Call Center Representative
Legend On Wheels
11.2023 - 02.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Call Center Representative
Cipher Development Pvt Limited
05.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Call Center Representative
Qantum Bridge LLC
05.2021 - 02.2022
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Matriculation - Business
Career Foundation Boys High School Jhamra
Chakwal Bachelor Of Science - Business
Punjab University
Lahore Intermediate Certificate - Business
Horizon Dagree College Buchal Kala
Chakwal Skills
Language fluency
Interests
Timeline
Call Center Representative
JRZ Smart Solution Pvt Limited
03.2024 - 03.2025
Call Center Representative
Legend On Wheels
11.2023 - 02.2024
Call Center Representative
Cipher Development Pvt Limited
05.2022 - 11.2023
Call Center Representative
Qantum Bridge LLC
05.2021 - 02.2022
Matriculation - Business
Career Foundation Boys High School Jhamra
Bachelor Of Science - Business
Punjab University
Intermediate Certificate - Business
Horizon Dagree College Buchal Kala
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