Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Daniyal Amjad

Daniyal Amjad

Senior Sales Representative
Lahore,Lahore

Summary

Experienced in a high-volume, customer-focused environment, I have developed excellent communication and customer service skills. My ability to handle complex issues and stay calm under pressure sets me apart. Now, I aim to transition into a new field and utilize my strong problem-solving and multitasking abilities to make a significant impact.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Call Center Representative

JRZ Smart Solution Pvt Limited
03.2024 - 03.2025
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.

Call Center Representative

Legend On Wheels
11.2023 - 02.2024
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.

Call Center Representative

Cipher Development Pvt Limited
05.2022 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Call Center Representative

Qantum Bridge LLC
05.2021 - 02.2022
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
  • Developed process controls and metrics for daily management of call center.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Education

Matriculation - Business

Career Foundation Boys High School Jhamra
Chakwal

Bachelor Of Science - Business

Punjab University
Lahore

Intermediate Certificate - Business

Horizon Dagree College Buchal Kala
Chakwal

Skills

Language fluency

Logging call information

Cash Handling

Till counting

Customer Relationship Management

Interests

Cricket

Timeline

Call Center Representative

JRZ Smart Solution Pvt Limited
03.2024 - 03.2025

Call Center Representative

Legend On Wheels
11.2023 - 02.2024

Call Center Representative

Cipher Development Pvt Limited
05.2022 - 11.2023

Call Center Representative

Qantum Bridge LLC
05.2021 - 02.2022

Matriculation - Business

Career Foundation Boys High School Jhamra

Bachelor Of Science - Business

Punjab University

Intermediate Certificate - Business

Horizon Dagree College Buchal Kala
Daniyal AmjadSenior Sales Representative