Trello
Danish Nauman
Client Relations Manager
Lahore
Summary
Dedicated and Accomplished Professional with a successful background as a Business Development Manager, Talent Acquisition Specialist, and Recruiter. Backed by a proven record of cultivating customer loyalty and retention over 4+ years as a Customer Manager Thrives in fast-paced environments, demonstrating decisive problem-solving skills and the ability to defuse high-pressure situations.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Business Development Manager/Client Relations Manager
Kingsbury Personnel
Lahore
12.2021 - Current
- As a Business Development Manager and Client Relations Manager I embraced a multifaceted role that revolved around client onboarding and elevating the candidate journey within the CRM department.
- Guided and empowered a dedicated team of 18 Sales and CRM professionals to consistently achieve targeted invoicing milestones each month.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Customer Service Specialist
IBEX GLOBAL
Lahore
05.2021 - 10.2021
- As a dedicated Customer Service Specialist at Ibex Internationals, I played a decisive role in assisting students on their educational journey
- Provided personalized assistance to students who called in, offering them detailed information about courses, admission requirements, and university options to help them make informed decisions.
- Cultivated clear and concise communication skills to convey intricate details about courses, application processes, and university benefits, ensuring students were well-informed.
Client Relations Specialist
Axis Recruitment
Lahore
08.2018 - 04.2021
- Started work here as sales representative and got promoted to CRM team where i dealt with request/confirmation and attendance department.
- Effectively led and guided a team of 9 associates spanning sales, resource, and CRM departments, synergizing efforts to drive tangible outcomes including generating invoices.
- Built strong connection with diverse internal teams including sales/resource and compliance departments to stream line processes.
- Responsible for preparing renewals and client information presentations.
- Collected and logged client feedback about services experience to identify areas for improvement
Education
Matriculation - Computer Sciences
JFHS
Lahore, Pakistan. 11.2011 - 11.2013
Intermediate - FSC Pre Engineering
Punjab Group of Collages
Lahore, Pakistan. 02.2014 - 10.2016
Associate of Arts - Music Production And Sound Design
National Music Academy
Lahore Pakistan 01.2018 - 02.2020
Skills
Business Development
Software
Slack
Excel
Interests
Music Production
Singing/Songwriting
Communicating with people
Sports
Timeline
Business Development Manager/Client Relations Manager
Kingsbury Personnel
12.2021 - Current
Customer Service Specialist
IBEX GLOBAL
05.2021 - 10.2021
Client Relations Specialist
Axis Recruitment
08.2018 - 04.2021
Associate of Arts - Music Production And Sound Design
National Music Academy
01.2018 - 02.2020
Intermediate - FSC Pre Engineering
Punjab Group of Collages
02.2014 - 10.2016
Matriculation - Computer Sciences
JFHS
11.2011 - 11.2013
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