Danish Ali
Karachi
Summary
Dynamic customer service professional with a proven track record at Ibex, excelling in conflict resolution and team collaboration. Recognized for enhancing customer satisfaction through innovative support methods and efficient complaint resolution. Skilled in time management and adept at processing transactions accurately, ensuring a seamless customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ibex
Karachi, Pakistan
08.2022 - 09.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained a positive attitude while managing high call volumes efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Implemented innovative methods for streamlining the customer service process.
Retail Sales Associate
Exxon Mobil Corporation
Karachi, Pakistan
05.2012 - 07.2018
- Assisted customers with product selections and service inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the retail space.
Education
University of Karachi
Karachi, Pakistan08-2026
Itermediate -
Jinnah Govt College
Karachi , Pakistan 04.2001 -
Skills
- Customer support
- Conflict resolution
- Teamwork
- Time management
Timeline
Customer Service Representative
Ibex
08.2022 - 09.2026
Retail Sales Associate
Exxon Mobil Corporation
05.2012 - 07.2018
Itermediate -
Jinnah Govt College
04.2001 -
University of Karachi