Summary
Overview
Work History
Education
Skills
Timeline

Rizwan Khan

Managing Director
Peshawar

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Insightful Manager with 5 years of customer service experience.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Managing Director

Empire Hotel
Kalam
03.2020 - Current
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Documented processes and drafted SOPs to comply with regulations and company policies.

Restaurant Manager

Khan Darbar Restaurant & Empire Hotel
Peshawar
01.2017 - 02.2020
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Front Desk Officer

Empire Hotel
Peshawar
12.2015 - 01.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

Salesman

Khayal & sons Pharmacy
Peshawar
01.2015 - 12.2015
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Participated in team-building activities to enhance working relationships.

Education

Matric -

Dr Abdul Qadeer Khan , Islamabad
03.2010 - 06.2012
  • Awarded Best Table Tennis Player.
  • Awarded Team leader of runner up basket ball team.

Intermediate of Computer Science (ICS) - Computer Science

Muslim Educational Complex, Peshawar
09.2012 - 06.2014
  • Member of Peshawar Student Federation.
  • Awarded certificate of appreciation for neat uniform.
  • Awarded Best player for Badminton.

Associate of Science - Sales And Marketing

Virtual University, Islamabad
03.2015 - 09.2017

Skills

    Sales techniques

Communication Skills

Customer handling Techniques

Microsoft Excel and Word

Contract negotiations

Business Development

New Business Development

Sales presentations

Sales Reporting

Social Media Marketing

SEO

SEM

Analytical problem solver

Timeline

CSP - Certified Sales Professional

06-2021
Managing Director - Empire Hotel
03.2020 - Current
Restaurant Manager - Khan Darbar Restaurant & Empire Hotel
01.2017 - 02.2020
Front Desk Officer - Empire Hotel
12.2015 - 01.2017
Virtual University - Associate of Science, Sales And Marketing
03.2015 - 09.2017
Salesman - Khayal & sons Pharmacy
01.2015 - 12.2015
Muslim Educational Complex - Intermediate of Computer Science (ICS) , Computer Science
09.2012 - 06.2014
Dr Abdul Qadeer Khan - Matric,
03.2010 - 06.2012

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Rizwan Khan Managing Director