Rizwan Khan
Managing Director
Peshawar
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Insightful Manager with 5 years of customer service experience.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Managing Director
Empire Hotel
Kalam
03.2020 - Current
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Documented processes and drafted SOPs to comply with regulations and company policies.
Restaurant Manager
Khan Darbar Restaurant & Empire Hotel
Peshawar
01.2017 - 02.2020
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Front Desk Officer
Empire Hotel
Peshawar
12.2015 - 01.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Salesman
Khayal & sons Pharmacy
Peshawar
01.2015 - 12.2015
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Participated in team-building activities to enhance working relationships.
Education
Matric -
03.2010 - 06.2012
- Awarded Best Table Tennis Player.
- Awarded Team leader of runner up basket ball team.
Intermediate of Computer Science (ICS) - Computer Science
09.2012 - 06.2014
- Member of Peshawar Student Federation.
- Awarded certificate of appreciation for neat uniform.
- Awarded Best player for Badminton.
Associate of Science - Sales And Marketing
03.2015 - 09.2017
Skills
Sales techniques
Timeline
CSP - Certified Sales Professional
06-2021
Managing Director - Empire Hotel
03.2020 - Current
Restaurant Manager - Khan Darbar Restaurant & Empire Hotel
01.2017 - 02.2020
Front Desk Officer - Empire Hotel
12.2015 - 01.2017
Virtual University - Associate of Science, Sales And Marketing
03.2015 - 09.2017
Salesman - Khayal & sons Pharmacy
01.2015 - 12.2015
Muslim Educational Complex - Intermediate of Computer Science (ICS) , Computer Science
09.2012 - 06.2014
Dr Abdul Qadeer Khan - Matric,
03.2010 - 06.2012
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