Muhammad Hasnain Saeed
Customer Support Representative
Lahore,Punjab
Summary
Experienced Customer Support Representative with 2 years of experience in Business process Outsourcing. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Decent reputation for resolving problems and improving customer satisfaction.
My personal philosophy when it comes to be a successful personality, I believe that "everyday is peaceful and have its worth when your deeds are constructive and productive."
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Executive (Walmart.com)
Ibex Global
lahore, Punjab
10.2020 - Current
- Used Microsoft Word, Microsoft Excel, Zoom, Genesis and other internal software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- maintained customer retention rate 45% above company average and received 96% positive customer survey results.
- Saved $1410.40 by analyising cost-saving initiatives that addressed long-standing problems.
Customer Support Executive (Uber Eats Restaurants)
Mind bridge
lahore, punjab
03.2020 - 09.2020
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork (Monthly-Weekly meetings).
- Increased customer satisfaction by resolving issues.
- Used Salesforce, Omni Channel, Slack, Genesis, and other internal software tools for communications and documentation purposes.
- Saved $331.86 by implementing cost-saving initiatives that addressed long-standing problems.
Education
BBA - Accounting And Business Management
University of Sindh
Hyderabad 02.2018 - 02.2020
Skills
Telephonic Customer Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Music
Love Classical and Semi-Classical music because it describes music in all terms. I notice variations from low pitch to high pitch in these two genres are very clean and authentic. However, I play guitar but practice what I want to seek, which gave me a lot of confidence when I get accomplished in it. Music also gave me a plus point to be active, have bundle of confidence and good communication so I can perform my best when needed.
Timeline
Customer Support Executive (Walmart.com)
Ibex Global
10.2020 - Current
Customer Support Executive (Uber Eats Restaurants)
Mind bridge
03.2020 - 09.2020
BBA - Accounting And Business Management
University of Sindh
02.2018 - 02.2020
Music
Love Classical and Semi-Classical music because it describes music in all terms. I notice variations from low pitch to high pitch in these two genres are very clean and authentic. However, I play guitar but practice what I want to seek, which gave me a lot of confidence when I get accomplished in it. Music also gave me a plus point to be active, have bundle of confidence and good communication so I can perform my best when needed.
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