RIMSHA IFTIKHAR
Customer Sales Representative
Islamabad,IS
Summary
Highly organized and hardworking individual with a strong desire to secure a position that offers practical experience. Actively pursuing a responsible career opportunity to fully utilize training skills and contribute significantly to company success.
Overview
1
1
year of professional experience
Work History
Team Lead
Born call centre
12.2022 - 05.2024
- Managed team approximately 50 employees, took interviews, managed Excel
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
CSR
UKR
1 2021 - 6 2021
- Worked as telesales Executive
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty
- Responded to customer requests for products, services, and company information
- Streamlined communication between departments, ensuring timely resolution of customer concerns
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services
Education
Fsc Pre Medical -
Chanab College Islamabad
DCS (diploma in Computer Software) - Computer Software
Omni Academy
Islamabad, Pakistan 04.2001 -
Skills
Complaint Handling
Call center experience
Customer Focus
CRM Software
Coaching and Mentoring
Performance Improvement
Employee Evaluation
Languages
urdu
english
punjabi
Timeline
Team Lead
Born call centre
12.2022 - 05.2024
DCS (diploma in Computer Software) - Computer Software
Omni Academy
04.2001 -
CSR
UKR
1 2021 - 6 2021
Fsc Pre Medical -
Chanab College Islamabad
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