CH.M.UMAR ASLAM MAAN
Software Engineer
Islamabad
Summary
Adept at driving operational excellence and enhancing customer engagement, I leveraged key account management and data-driven decision-making at Mobi Server to significantly improve system uptime and network efficiency. My proactive approach and ability to foster strong client relationships have consistently resulted in repeat business and streamlined processes, showcasing my blend of technical acumen and interpersonal skills.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Server Excutve
Mobi Server
07.2024 - Current
- Identified and resolved network congestion issues and bottlenecks.
- Optimized server capacities for higher efficiency by conducting regular capacity planning and resource allocation assessments.
- Improved system uptime with proactive identification and resolution of potential network issues.
Social Media handler ( freelancer)
Freelancers
06.2021 - Current
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Boosted workplace safety by conducting regular equipment inspections, maintenance, and reporting any issues promptly.
Administration
Solution Provider & Contractor
02.2023 - 03.2024
- Managed benefits administration, ensuring timely enrollment and accurate processing of claims.
- Reduced medication errors by meticulously following medication administration protocols and procedures.
- Streamlined medication administration process for enhanced accuracy and timely delivery to patients.
- Oversaw treatment administration, making changes to promote successful outcomes.
Business Developer Executive
JHK Construction
02.2021 - 03.2022
- Increased client base by consistently networking and building strong professional relationships.
- Reduced operational costs by streamlining processes and implementing cost-effective solutions.
- Managed cross-functional teams to ensure timely completion of projects within established budgets.
- Enhanced company''s brand image through active participation in industry events and conferences.
NOC Executive
HNL
02.2020 - 08.2020
- Optimized server capacities for higher efficiency by conducting regular capacity planning and resource allocation assessments.
- Improved system uptime with proactive identification and resolution of potential network issues.
- Conducted thorough root-cause analyses when addressing complex networking issues, leading to long-term solutions rather than temporary fixes.
- Assisted in the development of long-term IT strategies by providing valuable input on network design and infrastructure requirements for future growth.
Rent services
Own Business
03.2018 - 07.2019
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Bachelor's in Computer Science - Software Engineering
Iqra University
Islamabad, Pakistan 04.2001 -
D.A.E Civil Engineering - Civil Engineering
Peshawar Board
Islamabad, Pakistan 04.2001 -
Skills
Customer Engagement
Key Account Management
Data-driven decision-making
Customer Relationship Management
Outstanding Communication
Creative solutions
Workload balancing
Teamwork and Collaboration
Creative vision
Social Media Marketing
Data EntryAbilit
Languages
Urdu
Native language
English
Intermediate
B1
Certification
Basic Computer Course
Timeline
Server Excutve
Mobi Server
07.2024 - Current
Administration
Solution Provider & Contractor
02.2023 - 03.2024
Social Media handler ( freelancer)
Freelancers
06.2021 - Current
Business Developer Executive
JHK Construction
02.2021 - 03.2022
Basic Computer Course
06-2020
NOC Executive
HNL
02.2020 - 08.2020
AUTOCAD
01-2019
Rent services
Own Business
03.2018 - 07.2019
Bachelor's in Computer Science - Software Engineering
Iqra University
04.2001 -
D.A.E Civil Engineering - Civil Engineering
Peshawar Board
04.2001 -