Ch Muhammad Irfan
Sales Operations Manager CSD Division
Lahore
Summary
Sales operations professional with proven expertise in optimizing processes and driving sales performance. Skilled in team collaboration and adaptable to changing needs, ensuring reliability and consistency. Strong background in data analysis, CRM systems, and strategic planning. Known for delivering impactful results and fostering productive work environment.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Sales Operations Manager Spare Part Division
Haier Pakistan Pvt Limited
07.2024 - Current
- Oversee sales processes and workflows, streamlining procedures to enhance team productivity and efficiency.
- Develop and implement Sales Policies in GPMS, ensuring alignment with company goals and objectives.
- Maintain the dealer database in MDM, ensuring data accuracy and integrity.
- Manage pricing updates in the HOVAS system and maintain dealer credit limits in Credit 360 software.
- Work with Sinosure (Chinese insurance company) to ensure smooth operational flow and risk management.
- Analyze sales performance metrics including revenue, customer acquisition, and conversion rates, providing actionable insights to sales leadership.
- Manage the CRM system’s implementation and utilization, ensuring data integrity and training for sales team members.
- Collaborate with sales leadership and finance teams to develop accurate sales forecasts and regular performance reports.
- Design and administer sales incentive programs to motivate teams and drive performance.
- Work closely with the Sales Training Manager to identify training needs and develop targeted sales training programs.
- Evaluate emerging sales technology tools, making recommendations for system improvements and integrations.
- Foster cross-functional collaboration with Marketing, Finance, and IT departments to align objectives and address operational challenges.
- Coordinate with sales teams and logistics to ensure product availability and timely deliveries.
- Set and track key sales performance indicators (KPIs) in line with business objectives, ensuring 100% achievement of operational goals across regions and branches.
- Manage the implementation of sales operations KPIs, including policy announcements, target allocations, sales recovery analysis, and performance evaluations.
- Cultivate business PR with major clients and key accounts, strengthening relationships and business growth.
- Optimize resource utilization and control expenses within allocated budgets.
- Represent the company at seminars, trade shows, and exhibitions to promote business development.
- Prepare detailed business plans, sales forecasts, budgets, analysis reports, and strategic recommendations.
Sales Operation Specialist
Haier Pakistan Pvt Limited
04.2018 - 06.2024
- Oversee sales processes and workflows, streamlining procedures to enhance team productivity and efficiency.
- Develop and implement Sales Policies in GPMS, ensuring alignment with company goals and objectives.
- Maintain the dealer database in MDM, ensuring data accuracy and integrity.
- Manage pricing updates in the HOVAS system and maintain dealer credit limits in Credit 360 software.
- Work with Sinosure (Chinese insurance company) to ensure smooth operational flow and risk management.
- Analyze sales performance metrics including revenue, customer acquisition, and conversion rates, providing actionable insights to sales leadership.
- Manage the CRM system’s implementation and utilization, ensuring data integrity and training for sales team members.
- Collaborate with sales leadership and finance teams to develop accurate sales forecasts and regular performance reports.
- Design and administer sales incentive programs to motivate teams and drive performance.
- Work closely with the Sales Training Manager to identify training needs and develop targeted sales training programs.
- Evaluate emerging sales technology tools, making recommendations for system improvements and integrations.
- Foster cross-functional collaboration with Marketing, Finance, and IT departments to align objectives and address operational challenges.
- Coordinate with sales teams and logistics to ensure product availability and timely deliveries.
- Set and track key sales performance indicators (KPIs) in line with business objectives, ensuring 100% achievement of operational goals across regions and branches.
- Manage the implementation of sales operations KPIs, including policy announcements, target allocations, sales recovery analysis, and performance evaluations.
- Cultivate business PR with major clients and key accounts, strengthening relationships and business growth.
- Optimize resource utilization and control expenses within allocated budgets.
- Represent the company at seminars, trade shows, and exhibitions to promote business development.
- Prepare detailed business plans, sales forecasts, budgets, analysis reports, and strategic recommendations.
Accounts Executive
Siddiq Leather Works (Pvt) Ltd
02.2014 - 04.2018
- Carry out reconciliations of account, general ledger and sub-ledger
- Bank Reconciliation
- Provide assistance to prepare financial statements according to company policies
- Perform journal entries as per established and statutory accounting standards
- Prepare monthly Local & Export sales reports into excel spread sheet for analysis
- Local Sales and Export Sales Realized
- Verify financial statements, ledgers and accounts for errors and make appropriate corrections or refer to supervisor if errors are of complex nature.
- Prepare and submit expense reports to management for approval
- Handle the petty cash of the company and give daily cash report to finance manager.
- To process the transactions into GL & ERP system to complete book keeping
- Weekly Receipts detail
- Perform account reconciliations and ensure all ledgers are closed as per company law
- Any other duties assign by Manager
Accounts Officer
MP Industries (Pvt) Ltd
04.2011 - 02.2014
- Compile & record the revenue statement and reconcile the balance with branch.
- Prepare ageing analysis every month in coordination with revenue officers in areas & Exchanges.
- Carry out reconciliations of account, general ledger and sub-ledger
- Bank Reconciliation
- Provide assistance to prepare financial statements according to company policies
- Perform journal entries as per established and statutory accounting standards
- Prepare monthly Local & Export sales reports into excel spread sheet for analysis
- Local Sales and Export Sales Realized
- Verify financial statements, ledgers and accounts for errors and make appropriate corrections or refer to supervisor if errors are of complex nature.
- Prepare and submit expense reports to management for approval
- Handle the petty cash of the company and give daily cash report to finance manager.
- To process the transactions into GL system to complete book keeping
- Weekly Receipts detail
- Perform account reconciliations and ensure all ledgers are closed as per company law
- Any other duties assign by Manager
Education
MBA - Accounting & Finance
Preston University
Lahore, Pakistan01.2018
Bachelor Of Commerce - undefined
Punjab University
Lahore, Pakistan01.2009
General Science - undefined
Govt. Model Degree College
Lahore, Pakistan01.2007
Matric - undefined
Imtiaz Public High School
Lahore, Pakistan01.2005
Skills
SAP
References
- Abid, Hussain, abid.hussain@haier.com.pk, +923142437435, Haier Pakistan Pvt Ltd
- Muhammad, Irfan, ir_faan2003@yahoo.com, +923244663800, Siddiq Leather Works (Pvt) Ltd
Interests
Cricket, Internet Surfing
Awards
Haier Pakistan Management Best Sales Operations Associates | 2023, Haier Pakistan Management Best Support Executive | 2021, Haier Pakistan Management Best Support Executive | 2020, Thinline Consulting (Pvt) Ltd Creating Competitive & Productive Mindset | 2019, Skill Development Council Of Pakistan Computerized
Portfolio | Websites
https://www.linkedin.com/in/ch-muhammad-irfan-189338b3/
Timeline
Sales Operations Manager Spare Part Division
Haier Pakistan Pvt Limited
07.2024 - Current
Sales Operation Specialist
Haier Pakistan Pvt Limited
04.2018 - 06.2024
Accounts Executive
Siddiq Leather Works (Pvt) Ltd
02.2014 - 04.2018
Accounts Officer
MP Industries (Pvt) Ltd
04.2011 - 02.2014
Bachelor Of Commerce - undefined
Punjab University
General Science - undefined
Govt. Model Degree College
Matric - undefined
Imtiaz Public High School
MBA - Accounting & Finance
Preston University