Career Development & Coaching
Customer Service Representative
Customer Service Representative | ACME Technologies
Street North Suite 300, St. Petersburg, FL
March 2021 – Present
Provide exceptional customer support through phone, email, and live chat, ensuring a 95%+ customer satisfaction rating.
Resolve complex technical and service-related issues efficiently, reducing repeat inquiries by 20%.
Process customer orders, returns, and account updates with accuracy and timeliness.
Collaborate with cross-functional teams to improve service workflows and enhance the customer experience.
Train and mentor new team members on company products, CRM systems, and customer service protocols.