Muhammad Sameer Shaikh Siddiqui
AL Jubail
Summary
Experienced in various industries including restaurant, BPO, and sales, I bring a versatile and professional skill set to the table. My expertise lies in HCM, CRM, and Operations Management, allowing me to effectively streamline processes and drive business growth. With a strong focus on delivering exceptional customer service, I consistently exceed expectations and foster long-lasting client relationships. Leading high-performing teams comes naturally to me as I possess strong communication, problem-solving, and multitasking abilities. Adaptable to dynamic environments, I am committed to maintaining a customer-centric approach that ensures satisfaction and success.
Overview
7
7
years of professional experience
Work History
Intake Coordinator / Navigator
Safe Hands Home Health Care
04.2024 - Current
- Coordinated intake processes for new patients, ensuring accurate documentation and smooth transition to care
- Verified patient information, collaborated with healthcare providers, and developed care plans
- Managed patient records, referrals, and scheduled healthcare services while maintaining confidentiality
- Assisted patients and families with questions, concerns, and navigating healthcare services for optimal care
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Customer Service Representative & Sales
E24/7 Home Rescue UK
06.2023 - 03.2024
- Provided outstanding support for service inquiries, claims processing, and account management
- Communicated clearly with customers across multiple channels to resolve issues and provide information
- Collaborated with teams to address complaints, upsell services, and ensure customer retention
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Customer Support Representative
Ibex Global Solutions
05.2022 - 05.2023
- Assisted VIP customers with their inquiries and requests
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Floor Manager
Ginsoy Restaurant
07.2019 - 03.2021
- Streamlined restaurant floor operations, optimizing service efficiency and ensuring smooth customer experiences
- Trained and supervised a team of waitstaff, maintaining high service standards and fostering a positive work environment
- Implemented strategic seating arrangements and floor plans, maximizing table turnover and accommodating customer reservations
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
Customer Service & Sales Representative
GNS BPO
04.2018 - 01.2019
- Handled incoming customer calls and emails
- Maintained accurate records of customer interactions and transactions
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Electrical Diploma - Electrical Engineering
Mono Technique Govt Institute
01.2024
Intermediate - Intermediate in engineering
Govt Degree Boys College
01.2020
Matric - Computer science
New Century School
03.2018
Skills
- Customer Service & Relationship Management
- Efficiency improvement strategies
- Leadership & Team Development
- Sales Growth & Business Development
- Technical & Industry-Specific Proficiency
- Problem-Solving & Adaptability
- Communication & Organizational Skills
- Quality assurance
- Employee supervision
Languages
English
Urdu
Additional Information
2018 - 2019 - Successfully implemented a customer loyalty program at a restaurant, resulting in a 20% increase in repeat customers and a boost in overall sales
2023 - 2024 - Promoted twice within seven months at Ibex, a leading customer service and BPO company, demonstrating exceptional performance and dedication to achieving company goals.
Timeline
Intake Coordinator / Navigator
Safe Hands Home Health Care
04.2024 - Current
Customer Service Representative & Sales
E24/7 Home Rescue UK
06.2023 - 03.2024
Senior Customer Support Representative
Ibex Global Solutions
05.2022 - 05.2023
Floor Manager
Ginsoy Restaurant
07.2019 - 03.2021
Customer Service & Sales Representative
GNS BPO
04.2018 - 01.2019
Electrical Diploma - Electrical Engineering
Mono Technique Govt Institute
Intermediate - Intermediate in engineering
Govt Degree Boys College
Matric - Computer science
New Century School
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