Muhammad Sameer Shaikh Siddiqui
AL Jubail
Summary
Experienced in various industries including restaurant, BPO, and sales, I bring a versatile and professional skill set to the table. My expertise lies in HCM, CRM, and Operations Management, allowing me to effectively streamline processes and drive business growth. With a strong focus on delivering exceptional customer service, I consistently exceed expectations and foster long-lasting client relationships. Leading high-performing teams comes naturally to me as I possess strong communication, problem-solving, and multitasking abilities. Adaptable to dynamic environments, I am committed to maintaining a customer-centric approach that ensures satisfaction and success.
Overview
7
7
years of professional experience
Work History
Intake Coordinator / Navigator
Safe Hands Home Health Care
04.2024 - Current
- Coordinated intake processes for new patients, ensuring accurate documentation and smooth transition to care
- Verified patient information, collaborated with healthcare providers, and developed care plans
- Managed patient records, referrals, and scheduled healthcare services while maintaining confidentiality
- Assisted patients and families with questions, concerns, and navigating healthcare services for optimal care
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Customer Service Representative & Sales
E24/7 Home Rescue UK
06.2023 - 03.2024
- Provided outstanding support for service inquiries, claims processing, and account management
- Communicated clearly with customers across multiple channels to resolve issues and provide information
- Collaborated with teams to address complaints, upsell services, and ensure customer retention
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Customer Support Representative
Ibex Global Solutions
05.2022 - 05.2023
- Assisted VIP customers with their inquiries and requests
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Floor Manager
Ginsoy Restaurant
07.2019 - 03.2021
- Streamlined restaurant floor operations, optimizing service efficiency and ensuring smooth customer experiences
- Trained and supervised a team of waitstaff, maintaining high service standards and fostering a positive work environment
- Implemented strategic seating arrangements and floor plans, maximizing table turnover and accommodating customer reservations
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
Customer Service & Sales Representative
GNS BPO
04.2018 - 01.2019
- Handled incoming customer calls and emails
- Maintained accurate records of customer interactions and transactions
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Electrical Diploma - Electrical Engineering
Mono Technique Govt Institute
01.2024
Intermediate - Intermediate in engineering
Govt Degree Boys College
01.2020
Matric - Computer science
New Century School
03.2018
Skills
- Customer Service & Relationship Management
- Efficiency improvement strategies
- Leadership & Team Development
- Sales Growth & Business Development
- Technical & Industry-Specific Proficiency
- Problem-Solving & Adaptability
- Communication & Organizational Skills
- Quality assurance
- Employee supervision
Languages
English
Urdu
Additional Information
2018 - 2019 - Successfully implemented a customer loyalty program at a restaurant, resulting in a 20% increase in repeat customers and a boost in overall sales
2023 - 2024 - Promoted twice within seven months at Ibex, a leading customer service and BPO company, demonstrating exceptional performance and dedication to achieving company goals.
Timeline
Intake Coordinator / Navigator
Safe Hands Home Health Care
04.2024 - Current
Customer Service Representative & Sales
E24/7 Home Rescue UK
06.2023 - 03.2024
Senior Customer Support Representative
Ibex Global Solutions
05.2022 - 05.2023
Floor Manager
Ginsoy Restaurant
07.2019 - 03.2021
Customer Service & Sales Representative
GNS BPO
04.2018 - 01.2019
Electrical Diploma - Electrical Engineering
Mono Technique Govt Institute
Intermediate - Intermediate in engineering
Govt Degree Boys College
Matric - Computer science
New Century School
Similar Profiles
Babatunde Titus Akin-tepedeBabatunde Titus Akin-tepede
Certified nursing assistant at Safe Hands home careCertified nursing assistant at Safe Hands home care
Muhammad UmarMuhammad Umar
Service Coordinator at Safe Hands Home Care ServicesService Coordinator at Safe Hands Home Care Services
Muhammed UmarMuhammed Umar
Service Coordinator (Level 2.4) at Safe Hands Home Care ServicesService Coordinator (Level 2.4) at Safe Hands Home Care Services
ABDUL REHMANABDUL REHMAN
Safety Officer at TASNEE Petrochemical CompanySafety Officer at TASNEE Petrochemical Company
Mohammed IbrahimMohammed Ibrahim
Sr. Project Coordinator at Al-BarrakSr. Project Coordinator at Al-Barrak