Bushra Farooqui

Product Manager Responsibilities:

• Responsible for defining and executing the product strategy, roadmap, and features for a product line, ensuring to meets customer needs and aligns with business goals.
• Liaison between business, technology, and design teams, leading cross-functional initiatives to deliver a successful product from planning through launch and beyond.
• Defining Product Vision and Strategy,Gathering and Prioritizing Requirements,Developing Product Roadmaps,Work with Cross-Functional Teams(i.e IT, marketing, sales,operation),Monitoring Product Performance,Identifying and Addressing Product Gaps (generate CRF, WRF, BRDs basis on deployment requirement).

As A Relationship Associate/Business & Services:

• To analyze clientele performance on regularly basis by planning strategies that can boost/increase business volume on monthly or quarterly basis.
• Prepare Memorandum Of Understanding (MOU), Memos, Pricing addendum and business related matters for management approval.
• Looking after MTO's and Non MTO's queries to maintain healthy relationship with partners to improve business.
• Resolve Senders and Beneficiaries inquiries / issues and help them in collecting payments from UBL branches within agreed TAT.
• Assist the Unit Head/ SRM's in initiating marketing campaigns with the Partners.
• Ensure Due diligence, AML, CFT and KYC of home remittance partners timely.
• Maintain healthy relationship with home remittance stakeholders i.e, operations, compliance, IT, Contact center.
• Help Partners in sorting out their treasury and reconciliation matters.
• Help Partners in creating system IDs, system integration, savvy and coordinate with the concerned in resolving the IT issues.
• Maintain monthly MIS and assist the Unit Head in gathering data from Partners.
• Look after and resolve regulatory (PRI - Pakistan Remittance Initiative) complaints.
• Assist the Business Head in his travel and billing matters (Expense Report).
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Manage service level as per daily targets.
• Manage team members and educate / train them for call handling, complaint handling and provide resolution.
• Ensure Agents punctuality, error less work, timely login and service quality scoring.
• Conduct Monthly Evaluation (Smart Officer of the Month).

• Provide information for Visa Processing formalities.
• Process Visa Applications.
• Process Bio Metric.

• Generate Credit Card Business.
• Attend and resolve issues related to Credit Card.