Bushra Batool
Customer Services Supervisor
Chakwal
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
Customer Services Support
Ufone Mobile Operator Company
Chakwal
07.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Generated customer satisfaction surveys to analyze results into action plans.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Customer Services & Support
Mobilink Mobile Operator Company
Chakwal
03.2013 - 07.2018
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated with clients to verify roots and causes of computer problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Education
SSC -
RWP BOARD
04.2001 -
FSC PRE MEDICAL
RWP BOARDBachelor of Arts -
AIOU ISLAMABAD
04.2001 -
Skills
Budgeting and reporting
undefinedTimeline
Customer Services Support
Ufone Mobile Operator Company
07.2019 - Current
Customer Services & Support
Mobilink Mobile Operator Company
03.2013 - 07.2018
SSC -
RWP BOARD
04.2001 -
Bachelor of Arts -
AIOU ISLAMABAD
04.2001 -
FSC PRE MEDICAL
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