BISMA FARRUKH
Social Media Marketer
Rawalpindi, Punjab,PB
Summary
Dynamic Social Media Manager with extensive experience executing innovative social media strategies across over 50 consumer properties. Proven ability to manage time effectively and collaborate seamlessly with cross-functional teams, consistently exceeding targets for engagement, acquisition, and retention. Adaptable to evolving information and branding changes, leveraging creativity and strategic planning to enhance program integration and drive impactful social marketing evaluations. Committed to fostering brand growth through proactive initiatives and a results-oriented approach.
Overview
3
3
years of professional experience
Work History
Lead Generation Manager
FlowDezign
01.2023 - Current
- Organized regular refresher training sessions for experienced staff members to maintain high service standards.
- Championed the implementation of new software tools that streamlined communication between chat agents and customers for enhanced user experience.
- Streamlined chat support processes for improved response times and increased customer retention rates.
- Enhanced customer satisfaction by efficiently managing chat support teams and ensuring prompt issue resolution.
- Conducted regular performance evaluations to provide constructive feedback and facilitate employee growth opportunities.
Sales Executive
Acceltor Ltd
01.2025 - 08.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Chief Executive Officer
Innovati PR Agency
08.2024 - Current
- As Chief Executive Officer at Innovati PR Agency, the focus is on steering the strategic direction and overall operations of the company. The role involves driving business growth through innovative strategies in digital marketing and public relations. Leading a dynamic team, the aim is to deliver exceptional service to clients, ensuring their brand visibility and engagement are maximized. Additionally, efforts are concentrated on exploring new market opportunities and optimizing internal processes to enhance efficiency and productivity.
- Led the development and implementation of comprehensive marketing strategies, resulting in a 30% increase in client engagement.
- Streamlined internal operations, reducing project turnaround time by 20%.
- Expanded the agency's client base by 15% through targeted outreach and relationship-building efforts.
- Spearheaded the adoption of new digital tools, enhancing the team's ability to deliver data-driven results.
- Fostered a culture of continuous improvement, leading to a 25% boost in team productivity.
Graphics Designer
Fiverr
12.2023 - Current
- As a Graphics Designer on Fiverr, focused on creating high-quality visual content tailored to client specifications. Engaged with diverse clients to understand their branding needs and translated ideas into compelling designs. Utilized industry-standard tools to produce graphics that enhanced brand identity and visibility. Dedicated to delivering projects on time while maintaining exceptional quality standards.
- Designed custom graphics for over 50 clients, improving their brand recognition.
- Collaborated with clients to refine design concepts, resulting in a 95% satisfaction rate.
- Managed multiple projects simultaneously, ensuring timely delivery and adherence to specifications.
- Utilized Adobe Creative Suite to create visuals that increased client engagement by 30%.
Freelance Marketer
Fiverr
12.2023 - 12.2023
- Focused on developing and implementing marketing strategies to boost client visibility and engagement on digital platforms. Utilized expertise in content creation and social media management to enhance brand presence. Collaborated with clients to tailor marketing campaigns that align with their business goals. Analyzed market trends to provide insights that drive informed decision-making and strategic planning.
- Designed and executed digital marketing campaigns, increasing client engagement by 30% in three months.
- Developed content strategies that improved brand visibility across multiple social media platforms.
- Conducted market research to identify new opportunities, leading to a 20% increase in client inquiries.
- Optimized client profiles on social media, resulting in a 25% growth in follower count.
- Created targeted advertisements that achieved a 15% increase in click-through rates.
Education
University of Management and Technology - UMT
01.2022
Skills
Accomplishments
Coursera Certified Digital Marketer.
Timeline
Sales Executive
Acceltor Ltd
01.2025 - 08.2025
Chief Executive Officer
Innovati PR Agency
08.2024 - Current
Graphics Designer
Fiverr
12.2023 - Current
Freelance Marketer
Fiverr
12.2023 - 12.2023
Lead Generation Manager
FlowDezign
01.2023 - Current
University of Management and Technology - UMT