Hiking, Traveling, Angling
M.Bilal Ali Lone
Contact Center Specialist
Islamabad,IS
Summary
Experienced Managing Director with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Customer Relationship Management (CRM), Contact Centers Management, and Account Management. Strong business development professional with a MBA focused in Business Administration & Marketing from VU. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Manager Operations Contact
AppinSnap Pvt Ltd
10.2020 - Current
- Managing Contact Center Operations Initiate, Build and deploy strategy for new campaigns for Contact Center Build and deploy refine strategies for QC Educate and update staff with new developments in technology.
- Educate staff to enhance their customer support skill level.
Director Operations
Telewizards
01.2009 - 10.2020
- Providing consultancy on Implementing telemarketing solution/Infrastructure.
- Providing Consultancy for New Branding services, Through Internet Marketing / Call center.
- Designing and Implementation of outsourcing Modules for the UK, USA, CANADA and Australian, Businesses to Pakistan.
- Managed Hiring Process for The Call Center Managed Training Process for The Call Center Managed and Planned Current and Future Budgets Executed New Training Programs and Employee Evaluations We helped businesses to accomplish premier profits for a financial year.
Product Specialist
Osiaffiliate
04.2018 - 01.2019
- Managed complete call center sales operations for, ATT/DTV, Spectrum and Dish network.
Manager Operations Business Development
09.2017 - 12.2017
Unicres BPO & IT Services
01.2016 - 04.2017
- Managing Strategy for Podcasting.
- Contant infrastructure for SMM, SEO Affiliate marketing Strategy and Deployment.
Project Manager
Telebridge Communications
07.2013 - 11.2013
- Initiating and managing the new Tele Calls processes related to UK and US finance Sector.
DIRECTOR OPERATIONS
JITEK
12.2011 - 05.2013
- Managed UK Based Call center Operations in Pakistan.
Call Center Manager
Lords Telecom
Islamabad
01.2009 - 04.2010
- Managing End to End Operations.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports
Assistant Manager
NADRA
01.2009 - 04.2010
CSE/TL/Floor Manager
Mobilez ltd
03.2003 - 12.2009
QC
TL, Voxel Communications
02.2006 - 12.2008
American Grants
04.2004 - 01.2006
Education
MBA - Business Administration
VU
01.2007 - 01.2009
Skills
Customer service
Supervision
Business planning
Business Development
Staff Management
Strategic planning
Sales and marketing
Employee engagement
Quality controls
Performance improvements
Bilingual English Urdu Punjabi
Fluent in Reading, Writing, Speaking
Interests
Timeline
Manager Operations Contact
AppinSnap Pvt Ltd
10.2020 - Current
Product Specialist
Osiaffiliate
04.2018 - 01.2019
Manager Operations Business Development
09.2017 - 12.2017
Unicres BPO & IT Services
01.2016 - 04.2017
Project Manager
Telebridge Communications
07.2013 - 11.2013
DIRECTOR OPERATIONS
JITEK
12.2011 - 05.2013
Call Center Manager
Lords Telecom
01.2009 - 04.2010
Director Operations
Telewizards
01.2009 - 10.2020
Assistant Manager
NADRA
01.2009 - 04.2010
MBA - Business Administration
VU
01.2007 - 01.2009
QC
TL, Voxel Communications
02.2006 - 12.2008
American Grants
04.2004 - 01.2006
CSE/TL/Floor Manager
Mobilez ltd
03.2003 - 12.2009