Bilal Tariq
Senior Credit And Collection Specialist
Islamabad
Summary
Senior Credit Collection Analyst with extensive experience in data analysis and financial reporting at Motive in Islamabad. Demonstrates leadership through mentoring junior analysts and implementing quality control measures to enhance data accuracy. Proven track record in achieving debt collection targets and negotiating favorable outcomes as a Credit Collection Specialist. Skilled in customer service, problem-solving, and collaboration, with a history of supporting technical teams and improving business processes. Career goal includes leveraging analytical mindset and leadership experience to drive strategic business decisions and enhance organizational efficiency.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Credit & Collection Specialist
MOTIVE
San Francisco
10.2024 - Current
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Mentored junior analysts, providing guidance and support to foster professional development.
- Maintained high volume of calls and met demands of busy and productive group.
Credit & Collection Specialist
Motive
05.2023 - Current
- Achieved debt collection targets in line with agreed deadlines.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Collaborated with team members to achieve monthly collection targets and improve department efficiency.
- Helped new and existing customers with wide range of debt collection and payment queries.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Technical Support Specialist | KT Fuel Card Specialist
Motive
07.2021 - Current
- Company Overview: Motive formerly Keetruckin, Islamabad
- Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature, or support email address during Pacific Standard Time business hours.
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
- System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale.
- Help Motive customers regarding the Motive card how does that work troubleshoot their problems regarding the card.
- Processing rebates for customers manually with the Associate Manager (TL).
- Assisting with chat representative to assist the Spanish customers as well to help them get used to the Motive Card.
- Handling the finance part of fueling due to the customer using Motive card provides them the world-class solution and shows the best transparency against any other company.
- Motive formerly Keetruckin, Islamabad
Business Developer Specialist | Voip Customer support Specialist Tier 1 TS Specialist
Kloud 7 LLC
11.2019 - 05.2021
- Company Overview: Kloud 7 LLC is an information technology firm that specializes in providing Hosted VoIP communication systems as a service to businesses. The company also excels in the provision of Networking, Cyber security, Data recovery, and Managed IT services to organizations.
- Reaching out to Owner and IT specialist, Director IT, and Networking IT people to help them understand how we can provide much better services.
- Help the Customers troubleshoot their problems and help them in routing how to fix the problem.
- Working with Executive CTO to solve the issue and bring new prospects as well and mainly Troubleshooting helping owner over the emails and calls.
- Assisting existing customer retention the client brings a better solution for them so that they can able to understand how things work.
- Maintaining 24/7 services providing world-class services against ATT, Comcast, Verizon ETC.
- Kloud 7 LLC is an information technology firm that specializes in providing Hosted VoIP communication systems as a service to businesses. The company also excels in the provision of Networking, Cyber security, Data recovery, and Managed IT services to organizations.
Collection officer
Protege Global
03.2019 - 11.2019
- Compensation of workers.
- Calling insurance companies discussing the case of the worker and the treatment provided by our client and negotiate the bill and quote the right figure that the insurance company gets to agree with and pay our client.
- Convincing them to meet us in the middle so that we can solve this case and closed it on a good note.
Senior Customer Sale Associate
Touch Stone Communication
07.2018 - 01.2019
- Company Overview: US-based Outbound call center.
- Schedule a call back for a client from our local agent to give them more information about this low-cost Mortgage.
- Build trust between customers and provide detail on a new product in their area.
- To get all the information from the customer, which time is good to call them back after three two days.
- Convincing customers to get a call back from our agent from their local area to give them information about this new product.
- Keeping qualifying criteria in mind and scheduling a call back for senior citizens in the US.
- Taking care of their financial and providing better mortgage consultant that they can get Equity loan.
- US-based Outbound call center.
Education
Pre-Engineering -
Indus college of science and commerce
01.2015 - 12.2017
Marketing Management - undefined
AIOU
01.2017 - 04.2019
Skills
- Computer proficiency
- Communication skills
- Problem-solving abilities
Debt recovery expertise
Strong negotiation skills
Goal oriented
Credit control
Empathy and tactfulness
Account management
Negotiation
Persuasion techniques
Call center experience
Patience and persistence
Stress tolerance
Client relations
Performance improvements
Customer research
Issue investigation
Payment acceptance
History research
Complex Problem-solving
Interests
Professional Football Player, Went 4 countries to represent Pakistan in under 14, 15, 16, 17 Played in center Midfield as a Captain, gain a lot of experience in this sport
Watching Movies
Helping Stray Animals
Personal Information
- Date of Birth: 08/18/91
- Gender: Male
- Nationality: Pakistani
- Marital Status: Unmarried
- Place of Birth: Suadia Jeddah
Timeline
Senior Credit & Collection Specialist
MOTIVE
10.2024 - Current
Credit & Collection Specialist
Motive
05.2023 - Current
Technical Support Specialist | KT Fuel Card Specialist
Motive
07.2021 - Current
Business Developer Specialist | Voip Customer support Specialist Tier 1 TS Specialist
Kloud 7 LLC
11.2019 - 05.2021
Collection officer
Protege Global
03.2019 - 11.2019
Senior Customer Sale Associate
Touch Stone Communication
07.2018 - 01.2019
Marketing Management - undefined
AIOU
01.2017 - 04.2019
Pre-Engineering -
Indus college of science and commerce
01.2015 - 12.2017
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