BILAL Riaz
MANAGER FLEET / ADMINISTRATION & SECURITY
Lahore, Punjab,PB
Summary
Dynamic professional with over 20 years of diverse experience in military command and leadership, supported by a robust background in the corporate sector. Recognized for thriving in high-pressure environments, with expertise in fleet operations, logistics management, administration, and security. Proficient in escorting and route planning for VVIP protocols and foreign delegations, alongside proven skills in aircraft ground operations within the Pakistan Air Force. Committed to excellence and operational efficiency, consistently driving process optimization and enhancing organizational effectiveness through strategic planning and strong team collaboration.
Overview
21
21
years of professional experience
Work History
Deputy Manager Transport/Fleet
Bahria Town Karachi Pvt.Ltd.
05.2022 - 08.2025
- Spearheaded the modernization of transport vehicles, transitioning 25% of the fleet to fuel-efficient models and reducing carbon emissions by 20%, strengthening the organization's environmental sustainability commitments.
- Optimized transport operations resulting in a 20% reduction in vehicle downtime and a 25% increase in on-time deliveries, surpassing key performance indicators that were pre-agreed with stakeholders.
- Initiate investigation and submit accident reports along with findings and recommendations.
- Day to day tasks such as Route Planning & Optimization, Resource Allocation and Management, driver supervision, and Safety lectures.
- Pioneered a data-driven approach to fleet management, leveraging telematics data analytics to identify and eliminate inefficient driving habits, thereby cutting fuel consumption by 12% within six months.
- Supervised all transport operations in accordance with legal and statutory requirements, implementing rigorous vehicle maintenance schedules and insurance protocols, improving fleet readiness by 30% and minimizing operational disruptions.
- Masterminded the integration of telematics data for real-time vehicle monitoring and driver performance evaluation; enforced adherence to speed limits and traffic regulations, resulting in a 28% reduction in traffic violations and near misses.
- Leading the implementation of a comprehensive fleet safety program encompassing regular vehicle inspections, driver training, and adherence to legal standards; cut accident-related downtime by 22% and increased vehicle uptime.
Administration Officer
Arar Innovation Pvt.Ltd.
11.2021 - 03.2022
- Accelerated completion of urgent maintenance activities by acting as the primary point of contact between staff and the maintenance division, directly contributing to a 10% reduction in operational disruptions.
- Intervened in 30+ employee medical and personal crises, facilitating immediate access to healthcare and counseling services, resulting in a 90% return-to-work rate post-incident and building staff morale.
- Initiated a digital inventory management system, decreasing time spent on stocktaking by 70% and achieving accuracy; also implemented a streamlined procurement process for cleaning and office supplies, cutting costs by 10%.
- Introduced daily team briefings to communicate expectations and address concerns, which fostered an open and collaborative environment and strengthened team cohesion, as reported in anonymous surveys.
BPO
Support Solution Hub
07.2021 - 11.2021
- Served as the 'go-to' person for answering complex customer inquiries and resolving technical issues, minimized the average resolution time to 10 minutes.
- Tackled all incoming customer inquiries, resolving 20+ daily, with an average resolution time of 5 minutes, resulting in a 15% reduction in repeat inquiries, increasing customer retention.
- Championed a customer-centric approach by resolving 100+ complex return, exchange, and refund requests daily, transforming negative experiences into positive brand interactions, and increasing customer loyalty by 15%.
Aviation Management and Ground Handling
Pakistan Air Force
08.2018 - 07.2021
- Fortified aircraft safety protocols by implementing revised emergency response checklists, decreasing potential accident response times by 20% and equipping personnel to handle critical situations.
- Directed aircraft movement on the tarmac, implementing safety protocols that resulted in zero ground incidents over a three year period and facilitated on-time departures.
- Forge strategic partnerships with aviation authorities and regulatory bodies to implement enhanced safety protocols, achieving a 100% compliance rate during annual safety audits.
- Championed the standardization of hazardous material handling procedures across all airport departments, achieving a 20% reduction in near-miss incidents, the highest on the team.
- Facilitated seamless aircraft turnaround by communicating with Air Traffic Control (ATC) for arrival and dispatch, squeezing tarmac delays by 15% and increasing high rate on-time departures.
- Patrolled and vigilantly monitored security checkpoints, and adeptly identified 35+ individuals exhibiting suspicious behavior weekly, referring them for secondary screening which resulted in zero security incidents.
- Pioneered a real-time communication system connecting ground crew and security personnel, swift response time to potential threats and enhancing overall airport safety on the tarmac.
Executive Administration
Pakistan Air Force
07.2016 - 06.2018
- Expedited administrative functions for senior executives by streamlining communications, calendar scheduling, and travel arrangements; enhancing executive efficiency by 30% and enabling better focus on high-level strategic initiatives.
- Composed and edited executive-level memos, reports, and presentations; elevated document accuracy to 99%, enhancing executive communications and contributing to result oriented decision-making processes.
- Consolidated quarterly reports on event attendance, budget adherence, and attendee satisfaction, delivering actionable insights that informed future event strategies, leading to a 20% increase in positive feedback scores.
- Synchronized demanding executive calendars, rearranging 25+ conflicting events during peak periods and enabling executives to attend crucial meetings crucial for closing key deals.
Security and Protocol / Event Management
Pakistan Air Force
08.2008 - 06.2016
- Piloted high-priority convoy missions across hostile environments, guaranteeing zero security breaches and maintaining a 100% safety record while escorting dignitaries and high-value assets during sensitive operations.
- Spearheaded the development and implementation of a digitized route planning system, incorporating real-time traffic data and security alerts, thereby making lesser transit times by 15% and enhancing delegation safety.
- Cultivated robust relationships with 20+ law enforcement and civil agencies, enabling swift resolution of 95% of security incidents, resulting in enhanced safety for VIPs.
- Fortified high-level security for VVIP and VIP personnel during transit, conducting comprehensive risk assessments and deploying customized protection strategies, while satisfying all stakeholders during 10+ critical events.
- Orchestrated complex travel itineraries, accommodations, and event schedules for 20+ annual foreign delegations, earning commendation as point person for travel logistics.
- Navigated travel logistics for high-profile international delegations annually, including handling flights, hotel booking, visa applications, ground transport, and lodging, while meeting demanding security protocols.
- Devised and implemented comprehensive security strategies, including counter-surveillance and access control measures, for 30+ high-profile events, guaranteeing the safety of attendees and assets.
- Piloted a crisis communication system for event staff, guaranteeing seamless information dissemination and a 20% surge in the speed of addressing attendee concerns and requests.
- Supervised arrival and departure protocols for visiting dignitaries, collaborating with security teams to implement comprehensive security measures and emergency response plans, resulting in zero safety incidents during visits.
Logistics & Fleet Management
Pakistan Air Force
08.2004 - 07.2008
- Instituted predictive maintenance schedules for convoy vehicles, minimizing equipment failures by 30% and amplifying team effectiveness in executing complex logistical tasks.
- Directed the secure movement of high-value military assets by aligning security protocols with 12+ law enforcement agencies, achieving a 100% success rate in safeguarding sensitive cargo.
- Navigated complex supply chain challenges to deliver essential resources across diverse terrains, completing 100+ missions with zero loss of cargo or personnel.
- Monitor vehicle status, check for periodic or due inspections, last maintenance record & schedules, fuel levels and operational readiness.
- Spearheaded logistical operations for high-priority military cargo, covering 2,500+ miles with zero security incidents, thereby bolstering national security.
- Executed comprehensive risk assessments and mitigation strategies for military freight operations, culminating in a 100% safety record across 300+ transport assignments.
- Maintain an accurate log book of vehicle movements, maintenance and operational status.
Education
Fleet Operations Management, CPD Accredited (UK) - Fleet Management
Janets
08.2025
Bachelor of Business Administration (BBA Hons) - undefined
Sindh Institute of Management and Technology
08.2025
Diploma of Associate Engineering - Computer
Punjab Polytechnic Institute
09.2003
Skills
Fleet Operations Management: Fleet Telematics, Vehicle Diagnostics, Preventive Maintenance, Predictive Maintenance, Fuel Economy Management, Fleet/Vehicles Management, Transportation Operation, GPS Tracking Systems, Maintenance Management Systems, Accident Management System
Aviation Security & Ground Handling: Aviation Management, Aviation Corporate Security, Ramp Handling, Aircraft Marshalling, Baggage Handling, Aircraft Servicing, Air Force Tarmac Security, Access Control, Surveillance Systems
Logistics & Supply Chain Optimization: Supply Chain Management, Route Planning & Optimization, Load Optimization, Warehouse Management, Distribution Network Design, Inventory Management, Restocking Procedures, Logistics Planning, Vendor Management
Security & Risk Mitigation: Risk Assessment, Incident Management, Accident Prevention, VVIP Protection, Perimeter Security, Screening Procedures, Security Protocols, Emergency Response Planning, Counter Surveillance
Timeline
Deputy Manager Transport/Fleet
Bahria Town Karachi Pvt.Ltd.
05.2022 - 08.2025
Administration Officer
Arar Innovation Pvt.Ltd.
11.2021 - 03.2022
BPO
Support Solution Hub
07.2021 - 11.2021
Aviation Management and Ground Handling
Pakistan Air Force
08.2018 - 07.2021
Executive Administration
Pakistan Air Force
07.2016 - 06.2018
Security and Protocol / Event Management
Pakistan Air Force
08.2008 - 06.2016
Logistics & Fleet Management
Pakistan Air Force
08.2004 - 07.2008
Bachelor of Business Administration (BBA Hons) - undefined
Sindh Institute of Management and Technology
Diploma of Associate Engineering - Computer
Punjab Polytechnic Institute
Fleet Operations Management, CPD Accredited (UK) - Fleet Management
Janets