Bilal Raza
Senior Technical Support Specialist
Lahore,PB
Summary
I am a dedicated and results-driven professional with a proven track record in fintech, blending expertise in finance and technology. My aim in the industry so far has been to help develop and implement cutting-edge solutions to streamline operations, enhance user experience, and drive revenue growth. I am committed to keeping up with the industry trends and leveraging emerging technologies to deliver innovative solutions in a fast-paced fintech environment.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Senior Technical Support Specialist
EON
03.2023 - Current
At EON (HealthCare), I have been working as a Senior Technical Support Specialist. My responsibilities at EON are to implement the use cases for hospitals, to configure parsers, perform data analysis, make front end configurations and ensure all their post go-live issues are resolved upfront.
The tech-stack I am majorly working on are:
- Postgres SQL
- GitHub
- Webservices APIs
- Microsoft Excel
- EHR DSL queries and Elastic Search
- HIPAA compliance.
Senior Software Engineer
I2c
11.2018 - 03.2023
In my tenure within I2c (fintech), I've spearheaded innovative digital banking solutions, driving customer engagement and retention. I worked with many clients of different nature primarily credit card B2c clients and my tech stack was based on:
- Databases - SQL (Informix) for data analysis, data extraction and data dumping.
- Linux (Log level Analysis, Exception Hunting)
- Web Services and APIs
- Conducting Client API certifications and training calls.
- Providing walk-through of products/modules.
- Making preliminary case files of hot issues.
- OTRS, JIRA
- PCI Compliance.
Education
Bachelors in Electrical Engineering -
National University of Computer And Emerging Sciences
Lahore 01.2014 - 04.2018
A-levels in Sciences -
Keynesian Institute of Management And Sciences
Lahore 01.2012 - 04.2014
O-level in Science majors -
American Lycetuff
Lahore 01.2010 - 04.2012
Skills
Friendly and Patient
Honors And Awards
- I2c Annual Greet and Meet 2019-2020
- Nominated as Emerging Software Engineer of the year
- Spring 2018, National University of Computer and Emerging Sciences, Lahore - Dean's list (3.57 SGPA)
- Fall 2014, National University of Computer and Emerging Sciences, Lahore - Dean's list (3.76 SGPA)
- Fall 2014, National University of Computer and Emerging Sciences, Lahore - 3rd position in the first semester all over EE department.
References
- Haris Zubair, muhammadhariszubair@gmail.com, +923234007288, I2c, Team mate
- Sheikh Haris Moeen, smoeen@i2cinc.com, +923011181775, I2c, Manager
Timeline
Senior Technical Support Specialist
EON
03.2023 - Current
Senior Software Engineer
I2c
11.2018 - 03.2023
Bachelors in Electrical Engineering -
National University of Computer And Emerging Sciences
01.2014 - 04.2018
A-levels in Sciences -
Keynesian Institute of Management And Sciences
01.2012 - 04.2014
O-level in Science majors -
American Lycetuff
01.2010 - 04.2012
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