Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BILAL NADEEM

AVIATION AND CUSTOMER SERVICE SPECIALIST

Summary

  • Results-driven professional with extensive experience in customer service, digital marketing, and e-commerce management. Adept at delivering exceptional client support and optimizing workflows to enhance operational efficiency.
  • Skilled in ticketing systems, sales analysis, and creating data-driven strategies for achieving business objectives.
  • Experienced in content development, SEO strategies, and affiliate marketing, showcasing a versatile skill set across aviation, technology, and e-commerce sectors.
  • Certified in advanced GDS systems and digital marketing tools, with a proven ability to manage international client relationships and drive measurable outcomes.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
9
9
Certifications

Work History

TICKETING DESK AGENT

EMIRATES AIRLINES
04.2023 - 02.2025
  • Provided exceptional customer service by assisting passengers with ticketing, reservations, and itinerary modifications to ensure a seamless travel experience
  • Resolved complex ticketing issues by utilizing advanced airline reservation systems, maintaining a high standard of accuracy and professionalism
  • Maintained compliance with airline policies and international travel regulations, ensuring passenger safety and operational efficiency
  • Collaborated effectively with cross-functional teams, including ground staff and flight operations, to handle booking discrepancies and last-minute changes
  • Promoted premium services and upsell opportunities, contributing to increased revenue for the airline
  • Processed refunds and fare adjustments efficiently, demonstrating proficiency in handling financial transactions and reconciliation

CONTENT WRITER & SEO

FREELANCE
08.2021 - 02.2023
  • Created SEO-optimized content for blogs, websites, and social media platforms, ensuring increased organic traffic and improved search engine rankings for international clients
  • Conducted in-depth keyword research and implemented effective strategies to align content with clients' target audience and industry trends
  • Collaborated with diverse international clients to understand their brand voice and deliver tailored content that met their objectives
  • Wrote compelling articles, product descriptions, and marketing materials, enhancing engagement and driving customer conversions
  • Ensured timely delivery of high-quality content, managing multiple projects simultaneously while maintaining client satisfaction
  • Monitored content performance using analytics tools and provided insights for continuous improvement in content strategy

SEO & CONTENT AUDITOR AND STRATEGIST

4MEDIA PVT. LTD
03.2020 - 04.2021
  • Developed and executed SEO strategies to improve website rankings, increase organic traffic, and enhance user engagement for diverse client portfolios
  • Conducted comprehensive content audits, identifying gaps and opportunities to align content with target keywords and audience preferences
  • Optimized website structure and metadata, including title tags, meta descriptions, and URL structures, to maximize search engine visibility
  • Collaborated with content teams to create data-driven, high-quality content that adhered to SEO best practices and client objectives
  • Performed competitor analysis to identify market trends and implement strategies for maintaining a competitive edge in search rankings
  • Monitored and reported SEO performance metrics, leveraging tools such as Google Analytics, Search Console, and SEMrush to guide strategic adjustments
  • Implemented link-building strategies, improving domain authority and strengthening off-page SEO efforts

E-COMMERCE VIRTUAL ASSISTANT

FREELANCE
08.2017 - 01.2018
  • Managed product listings by uploading accurate and optimized product information, images, and descriptions to Amazon and Shopify web stores
  • Ensured compliance with platform guidelines, maintaining high-quality standards for product data and formatting
  • Conducted keyword research to enhance product visibility and improve search rankings within the e-commerce platforms
  • Updated inventory records and monitored stock levels to prevent discrepancies and maintain seamless operations
  • Provided administrative support by organizing data, tracking sales performance, and preparing periodic reports for clients
  • Collaborated with clients to implement promotional strategies, ensuring timely execution of campaigns and seasonal offers

Education

B. COM -

UNIVERSITY OF LAHORE
02.2018 - 07.2021

Skills

  • SEO Performance Analysis
  • SEM (Search Engine Marketing)
  • PPC (Pay-Per-Click Advertising)
  • Content Management
  • Affiliate Marketing
  • Galileo Basic GDS System
  • Advanced GDS Tools (RESCONNECT)
  • Keyword Research
  • Market Research
  • Blogging
  • Brand Design
  • Digital Marketing Strategy
  • Sales Navigator (LinkedIn)
  • Sales Data Analysis
  • Performance Trend Tracking
  • Content Auditing and Strategy Development
  • Ticketing and Reservations (Airlines)
  • Trip Planning Assistance
  • Exceptional Client Support
  • Issue Resolution
  • Amazon and Shopify Store Management
  • Product Listing Optimization
  • CPA (Cost Per Action) Marketing
  • Generating Website Leads and Traffic
  • Time Management
  • Team Collaboration
  • Problem Solving
  • Effective Communication
  • Multitasking

Certification

Galileo Basic GDS Course

Timeline

TICKETING DESK AGENT

EMIRATES AIRLINES
04.2023 - 02.2025

CONTENT WRITER & SEO

FREELANCE
08.2021 - 02.2023

SEO & CONTENT AUDITOR AND STRATEGIST

4MEDIA PVT. LTD
03.2020 - 04.2021

B. COM -

UNIVERSITY OF LAHORE
02.2018 - 07.2021

E-COMMERCE VIRTUAL ASSISTANT

FREELANCE
08.2017 - 01.2018

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BILAL NADEEMAVIATION AND CUSTOMER SERVICE SPECIALIST