BILAL HUSSAIN KHAN
Karachi,Pakistan
Summary
Accomplished professional with expertise in communication, vendor proposal review, and customer engagement. Demonstrated success in driving business growth, ensuring quality assurance, and maintaining regulatory compliance. Proven ability in process improvement and productivity enhancement through new technology implementation. Strong negotiation skills and procurement proficiency support effective project scheduling and purchasing planning.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Deputy Manager Services
The Worldwide Scientific
Karachi, Sindh
07.2025 - Current
- Assisted in budget management to control costs effectively.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Collaborated with the manager to achieve organisational goals.
- Managed daily operations for smooth running of the office.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Facilitated staff meetings, leading to improved collaboration.
- Provided guidance to junior staff, fostering professional growth and development.
- Streamlined administrative functions to enhance efficiency.
- Boosted team morale through effective communication and feedback systems.
- Utilised strategic planning to drive business growth.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Achieved higher productivity with rigorous time management strategies.
- Oversaw project execution, ensuring timelines were met efficiently.
- Supervised team members for optimal task completion.
Sales & Service Engineer
H.A Shah & Sons
Karachi, Sindh
06.2010 - 08.2025
- Work independently to service products providing: installations, training, method, application, development, calibration, telephone service support, on-site diagnostics, repair services and preventative maintenance visits.
- Provide technical support, consultation and problem solving to customers as necessary.
- Accurately document field service activities, including installation report, service work report and timely submit through the required system.
- Ensuring customer satisfaction in all aspects of services provided.
- Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
- Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
- Effectively communicate competitive information and additional sales opportunities to field sales engineers.
- To achieve service revenue budget.
- Manage the service process from allocation to completion, including the entering of all parts and text on the computer system, so that the invoicing process is accurate.
- Travel to different cities of Pakistan to successfully commence the repair and preventive maintenance tasks.
- Coordinate with the principals about the services issues and maintain the service problem of the whole product of the following principals: ABI (LIFE TECHNOLOGIES), AGLIENT TECHNOLOGIES (Genomic Division), EPPENDORF.
- A company of H.A Shah Group
- Utilised strategic planning to drive business growth.
- Implemented effective staff training programmes for improved performance.
- Oversaw project execution, ensuring timelines were met efficiently.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Coordinated with different departments, ensuring seamless communication flow.
- Assisted in budget management to control costs effectively.
- Reduced operational inefficiencies by streamlining workflow processes.
- Managed daily operations for smooth running of the office.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Supervised team members for optimal task completion.
- Enforced company policies for a safe and productive work environment.
- Boosted team morale through effective communication and feedback systems.
- Achieved higher productivity with rigorous time management strategies.
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Attended professional development workshops regularly, kept abreast of latest industry advancements.
- Utilised advanced diagnostic tools to quickly identify faults in machinery components.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
SERVICE ENGINEER
LUCKY LAB INTERNATIONAL
12.2010 - 05.2010
- Work independently to service products providing: installations, training, method, application, development, calibration, telephone service support, on-site diagnostics, repair services and preventative maintenance visits.
- Provide technical support, consultation and problem solving to customers as necessary.
- Accurately document field service activities, including installation report, service work report and timely submit through the required system.
- Ensuring customer satisfaction in all aspects of services provided.
- Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
- Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
- Effectively communicate competitive information and additional sales opportunities to field sales engineers.
- To achieve service revenue budget.
- Manage the service process from allocation to completion, including the entering of all parts and text on the computer system, so that the invoicing process is accurate.
- Travel to different cities of Pakistan to successfully commence the repair and preventive maintenance tasks.
- Coordinate with the principals about the services issues and maintain the service problem of the whole product of the following principals: EPPENDORF, BIO-SYSTEM, NUVE.
- Ensured compliance with safety regulations during all servicing tasks for secure work environment.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Updated client records diligently to monitor service history and future requirements.
- Liaised regularly with suppliers for timely parts acquisition, reduced equipment downtime.
Education
BACHELOR OF TECHNOLOGY - ELECTRONIC
Indus University
Karachi, Sindh 05.2011 - 05.2013
DIPLOMA OF ASSOCIATE ENGINEER - BIO-MEDICAL
Jamia Millia Poly Technique Institute
Karachi, Sindh 03.2002 - 10.2005
SSC - Science
Usman Grammar School
Karachi, Sindh 03.1999 - 11.2001
Skills
- Excellent Communication Skills
- Vendor Proposal Review
- Customer Engagement
- Business Growth
- Quality Assurance
- Regulatory Compliance
- Process Improvement
- Teamwork
- Productivity Enhancement
- Equipment Upgrading
- New Technology Implementation
- Marketing Support
- Technical Presentations
- Literature Preparation
- Negotiation Skills
- Procurement Practices
- Workload Planning
- Material Procurement
- Project Scheduling
- Purchasing Planning
- Instrument IQ, OQ, & PQ
- Preventive maintenance
- Project coordination
- Staff training
- Conflict resolution
- Strategic planning
- Team supervision
- Effective communication
- Problem solving
- Relationship management
- Workflow optimisation
- Time management
- Decision-Making competence
- Knowledge of regulatory compliance
- Product or service knowledge
- Time and task organisation
- Preventive Maintenance
- Calibrations
- Validations
- Troubleshooting
- Breakdown Services
- Presentation Skills
- Operational Training
- Project Management
- Report Writing
- Customer Support Services
- Customer satisfaction
- Technical support
- Customer service
Languages
English
Elementary
Affiliations
Playing Cricket
Study technical stuff for professional improvement
Interested in internet surfing to aware about new technologies and techniques
Personal Information
- CNIC Number: 42201-6612913-3
- Title: Bio Medical Engineer
- Date of birth: 12/20/84
- Nationality: Pakistani
- Marital status: Married
- Religion: Islam
Custom
- Kidney Center Hospital, Internee, 2 months, Troubleshooting and maintenance of machines regarding electrical side, Worked on ECG, Dialysis Machine and B.P Monitor
- Bio's Company, Internee, 2 months, Troubleshooting and maintenance of machines regarding electrical side, Worked on ECG, Surgical Diathermy and X-Ray
Certification
DevOps Certificate
Python Language Certificate
GitHub
Timeline
Deputy Manager Services
The Worldwide Scientific
07.2025 - Current
BACHELOR OF TECHNOLOGY - ELECTRONIC
Indus University
05.2011 - 05.2013
SERVICE ENGINEER
LUCKY LAB INTERNATIONAL
12.2010 - 05.2010
Sales & Service Engineer
H.A Shah & Sons
06.2010 - 08.2025
DIPLOMA OF ASSOCIATE ENGINEER - BIO-MEDICAL
Jamia Millia Poly Technique Institute
03.2002 - 10.2005
SSC - Science
Usman Grammar School
03.1999 - 11.2001
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