Retail Pro
Bilal Hussain
Store Manager
House#5,Street#22,Shaheenabad Road Bajwa Town Sargodha,Punjab
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Store Manager
Rollover Kids Company
Sargodha
04.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Completed point of sale opening and closing procedures.
Assistant Manager
Hopscotch
Sargodha
09.2018 - 02.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Manager
Chinyere
Sargodha
08.2017 - 07.2018
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Retail Sales Associate
Breakout
Lahore
05.2014 - 03.2017
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
Education
High School Diploma -
F.G Model School For Boys F.A Islamabad
Islamabad 03.2010 - 06.2011
Associate of Arts -
Islamabad Degree College For Boys.
Islamabad 09.2011 - 08.2013
Skills
Maximizing profitability
Order management
Relationship building and management
Team leadership and coaching
Opening and closing procedures
Training and mentoring
Bank deposit procedures
Customer Response
Product and service sales
Staff Management
Staff training and development
Store displays
Merchandising
Accurate money handling
Operations
Goals and performance
Software
Candela
Timeline
Store Manager
Rollover Kids Company
04.2020 - Current
Assistant Manager
Hopscotch
09.2018 - 02.2020
Manager
Chinyere
08.2017 - 07.2018
Retail Sales Associate
Breakout
05.2014 - 03.2017
Associate of Arts -
Islamabad Degree College For Boys.
09.2011 - 08.2013
High School Diploma -
F.G Model School For Boys F.A Islamabad
03.2010 - 06.2011