Bilal Hassan
Insurance Verification Specialist In Revenue Cycle Management
Summary
Accomplished Insurance Verification Specialist with a proven track record in Revenue Cycle Management, enhancing team efficiency and customer satisfaction through expert knowledge in healthcare industry practices and HIPAA compliance. Skilled in Dentrix and teamwork, I've led innovations that significantly improved verification processes and training methodologies, embodying professionalism and reliability.
Overview
11
11
years of professional experience
Work History
Insurance Verification Specialist
Encephalon Systems
12.2023 - 08.2024
- Trained new staff on current, correct insurance verification procedures.
- Generated reports to track insurance verifications.
- Improved team efficiency with development of comprehensive training manual on insurance verification procedures.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
Insurance Verification Team Lead
Back Office DDS (SMC-PVT) Limited
07.2022 - 12.2023
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Insurance Verification Specialist
Back Office DDS (SMC-PVT) Limited
04.2021 - 06.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained strong knowledge of basic dental terminology to better understand services and procedures.
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Support Specialist
Colony Medical Store
10.2013 - 06.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Education
Hippa Compliance - US Federal Law
Hippa
Online 04.2001 -
Allied Health Professional - Healthcare
Coursera
Online 04.2001 -
Matriculation - Science
Morning Glory Grammar School
Karachi, Pakistan 04.2001 -
Skills
Dentrix
Open Dental
Eaglesoft
MS Office
Healthcare Industry Knowledge
HIPAA Compliance
Problem-Solving
Time Management
Attention to Detail
Insurance Coverage Verification
Teamwork and Collaboration
Adaptability and Flexibility
Active Listening
Team building
Professionalism
Reliability
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Insurance Verification Specialist
Encephalon Systems
12.2023 - 08.2024
Insurance Verification Team Lead
Back Office DDS (SMC-PVT) Limited
07.2022 - 12.2023
Insurance Verification Specialist
Back Office DDS (SMC-PVT) Limited
04.2021 - 06.2022
Customer Support Specialist
Colony Medical Store
10.2013 - 06.2022
Hippa Compliance - US Federal Law
Hippa
04.2001 -
Allied Health Professional - Healthcare
Coursera
04.2001 -
Matriculation - Science
Morning Glory Grammar School
04.2001 -
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