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Associate Principal Engineer

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• Effective Communicator, Administers Multiple Projects,

  Live Audio , Mixing,Mastering, Recording Music Visual Skills,
  Fluent in English & Spanish

• Constructive Problem Solver

  Trained Installer Of Home Appliances

• Willing to relocate: Anywhere
• Authorized to work in the US for any employer

Detail-oriented professional with experience in office equipment maintenance, chargeback processing, and banking operations. Proficient in Microsoft Excel for data analysis and financial reconciliation. Experienced in handling chargebacks, suspense accounts, and foreign exchange adjustments with accuracy. Strong organizational skills, and the ability to meet deadlines in dynamic environments. A proactive learner focused on process improvement and operational efficiency, committed to delivering high-quality results, while ensuring compliance with industry standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.

Performs necessary installation, servicing and preventative maintenance of equipment.
Provides operator training and ongoing support and education for customers including new products and programs, etc.

Acts as customer liaison and help drive customer issues to resolution.

Drives revenue growth initiatives as assigned by management.

Consistently meets all performance goals
Able to resolve clients' questions or problems in the areas of computer, server and network troubleshooting, system configurations/setup, and functionality.

Proficient PC, server and network skills for testing, troubleshooting, and call logging.
Working knowledge and experience of network hardware configurations, Windows Server Active Directory Domains and Hyper-V configurations and Windows PC architecture and diagnostic tools.

Excellent problem-solving abilities and logic skills.
Excellent writing, editing, interpersonal and communications skills.
Professional appearance and presentation required.
Ability to troubleshoot and maintain the following hardware and software:

Windows, Windows Server, MacOS, OS X, and iOS
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Windows server systems, desktops & laptops,
Business printers, scanners and fax machines
Network routers/firewalls, web filters, network switches, WIFI systems and Windows server systems
Install Software. Assist clients and customers in installing software. They follow directions to correctly set up software for clients.

Solve Technical Issues. When customers experience technical issues, they communicate their problems to remote support engineers, who then find solutions to the queries.

Provide Customer Service. Working with clients and customers, remote support engineers provide excellent customer service. They communicate effectively and listen attentively to customers’ concerns.

Advise Customers on Software Management. When troubleshooting software errors, remote support engineers advise customers on maintaining and managing their software.

Work with Engineering Teams. Remote support engineers also work with engineering teams to design and implement improvements to software and tools.
POS Service Technician.


Bilal Ayoub

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Printer & Photocopier Repair Technician

Education

Matric - Humanities

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Printer & Photocopier Repair Technician

Matric - Humanities

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