Bilal Akram
Lahore
Summary
Adept in IT Support Engineer, Cyber Security and Team Collaboration, significantly enhanced network security and user satisfaction. Expert in software installation and system administration, reduced downtime through efficient problem-solving. Achieved a notable increase in system performance and security through strategic upgrades and maintenance. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
Certifications
3
3
Languages
Work History
IT Support Engineer
INTECH Process Automation
2024.01 - 2024.06
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Software Engineering
University of Lahore
Lahore, Punjab, Pakistan 2001.04 -
Skills
Software Installation
Certification
Google IT Support Professional Certificate
Timeline
MS 900
2024-06
AZ 900
2024-06
Google IT Support Professional Certificate
2024-05
AWS Cloud Practitioner Essentials
2024-05
IT Support Engineer
INTECH Process Automation
2024.01 - 2024.06
Bachelor of Science - Software Engineering
University of Lahore
2001.04 -
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