Bilal Akram
Lahore
Summary
Adept in IT Support Engineer, Cyber Security and Team Collaboration, significantly enhanced network security and user satisfaction. Expert in software installation and system administration, reduced downtime through efficient problem-solving. Achieved a notable increase in system performance and security through strategic upgrades and maintenance. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
Certifications
3
3
Languages
Work History
IT Support Engineer
INTECH Process Automation
01.2024 - 06.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Software Engineering
University of Lahore
Lahore, Punjab, Pakistan 04.2001 -
Skills
Software Installation
Help Desk Support
Active Directory
Remote Desktop Support
System Administration
Wireless Networking
Data Backup and Recovery
VoIP Systems
Technical Support
Microsoft Power Platform
Team Collaboration
Cyber Security
Python
DNS
DHCP
Laravel
Certification
Google IT Support Professional Certificate
Timeline
MS 900
06-2024
AZ 900
06-2024
Google IT Support Professional Certificate
05-2024
AWS Cloud Practitioner Essentials
05-2024
IT Support Engineer
INTECH Process Automation
01.2024 - 06.2024
Bachelor of Science - Software Engineering
University of Lahore
04.2001 -