Bilal Ahmed Khan
Dammam
Summary
A team focused and customer-driven leader of passion with more than 14 years of extensive international experience across Middle East. Ability to engage, lead, communicate and inspire people to achieve success and maximize their individual potential. Highly efficient and knowledgeable professional having successful track record of working experience with multinational organizations.
Results-driven contracts professional with strong background in contract management and negotiation. Known for effective collaboration with cross-functional teams and delivering high-quality contract solutions. Consistently adaptable to changing business needs, ensuring alignment with organizational goals. Expertise in risk management and regulatory compliance, coupled with proactive approach to problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contracts Analyst
Ahmed and Brothers
11.2023 - 08.2025
- Contract Drafting & Review: Prepare, review, and analyze a wide range of contracts including NDAs, procurement agreements, service-level agreements (SLAs), customer and vendor contracts, and project-specific terms.
- Risk Assessment: Identify potential legal, financial, or operational risks within contracts and propose effective mitigation strategies.
- Compliance Management: Ensure all contracts comply with company policies, legal standards, and regulatory requirements (local and international).
- Contract Negotiation Support: Collaborate with business, legal, and procurement teams to support negotiations and align contract terms with organizational objectives.
- Stakeholder Collaboration: Act as a trusted advisor to internal stakeholders (procurement, finance, operations, and project teams) on contractual matters.
- Contract Administration: Maintain accurate records of contract versions, approvals, and renewals using contract management systems (CMS).
- Performance Tracking: Monitor key contract milestones, deliverables, and obligations to ensure timely execution and compliance.
- Continuous Improvement: Contribute to process improvement initiatives, standard templates, and best practices for contract lifecycle management (CLM).
Key Account Manager
Kintetsu World Express
05.2022 - 09.2023
- Serving as the primary point of contact for designated key accounts and developing strategic account plans to achieve sales targets.
- Fostering close relationships with clients to understand their needs and drive client growth.
- Ensuring client satisfaction by addressing issues, negotiating contracts, and identifying new business opportunities.
- Growing the company's revenue by maintaining and expanding relationships with key clients.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Quality Assurance Manager
FedEx
09.2020 - 10.2021
- Anticipate and implement critical operational strategies while addressing diverse challenges that impact overall service quality.
- Achieve objectives through the strategic application of methods and tools to precisely analyses and monitor key performance indicators.
- Execute Kingdom-level analysis of service-related issues, incorporating thorough root cause investigation, and trend evaluation.
- Conduct internal audits across designated operational areas, ensuring compliance with established audit criteria and standards.
- Foster in-depth comprehension of service assurance practices, processes, technologies, and tools, alongside insights into the products and services offered by the organization.
- Trained and supported operations managers and senior leaders in implementing new products and programs.
- Evaluated and revised quality assurance policies and procedures to align with evolving regulations and best practices.
- Conducted training sessions for staff on quality assurance best practices, and company policies.
- Prepared detailed quality reports for senior management, highlighting performance metrics, trends, and areas for improvement.
- Compiled comprehensive reports on audit findings, articulating recommendations to senior management.
- Oversaw compliance with regulatory requirements to minimize risks, and maintain the company reputation.
- Reviewed and updated quality assurance policies and procedures, aligning them with evolving regulations, and best practices.
Regional Operations Manager - Western Region
FedEx
07.2019 - 10.2021
- Oversaw and maintained the daily operations of stations and ramps across the Western region.
- Partnered with the Country Manager to devise innovative and efficient operational systems and processes.
- Optimized route balancing and implemented effective staff scheduling.
- Facilitated the successful launch of FedEx Authorized Retail Shipping Center’s (four FARSCS) within the region.
- Conducted ISO, safety, and DG quarterly audits in compliance with ISO standards.
- Constructed training materials and job aids for the customer services and operations departments.
- Provided outstanding services to customers while addressing customer complaints.
- Regularly demonstrated essential skills in employee motivation, operational efficiency, training, execution of corporate policies, and fiscal management.
- Addressed customer complaints and queries promptly, maintaining high levels of customer satisfaction.
- Oversaw staff recruitment and training, cultivating a highly skilled, and motivated operations team.
- Identified vendors and suppliers to fulfill business needs, negotiating terms for optimal service delivery.
- Analyzed issues affecting organizational operations and service delivery, identifying root causes, compiling comprehensive reports, and proposing corrective actions.
- Oversaw quality control processes, maintaining high standards for all products and services.
Station Operations Manager - Central Province
FedEx
11.2016 - 08.2018
- Ensure Operational KPIs are achieved by arranging on time management of pick-up and delivery Operations.
- Reduce overtime and Operational cost from the existing workforce ensuring improvement in the productivity and service.
- Achieve positive safety results by preventing lost time and workplace injuries through training and proper coaching.
- Ensure all the stake holders are well involved in the decision-making process in order to maintain a good balance between FedEx corporate philosophy 'People, Service & Profit' (PSP).
- Recruitment, Training and Succession Planning to retain the talented employees.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Monitor product import and export processes to ensure compliance with regulatory or legal requirements.
- Ensure carrier compliance with company policies or procedures for product transit or delivery.
- Provide optimum services to customers as well as handle customer complaints.
Operations Supervisor
FedEx
06.2013 - 07.2016
- Verify documentation for all IB and OB volumes, including invoices, shipping paperwork, and ensuring accuracy and compliance.
- Define operational objectives and formulate work plans while delegating assignments to subordinate associates.
- Develop and execute strategies to enhance operational efficiency and accuracy.
- Cultivate and enhance business relationships with customers, vendors, and internal stakeholders.
- Synthesize monthly, quarterly, and yearly reports for management review.
- Conduct monthly performance reviews, providing commendations, and suggestions for improvement.
- Inspired and coached employees to enhance team productivity.
- Supported employee morale and well-being by developing positive practices centered on career development, and individual job satisfaction.
- Coordinated logistics for goods transportation, achieving timely deliveries, and customer satisfaction.
- Conducted regular performance reviews, offering constructive feedback, and setting clear objectives for team members.
Logistics Coordinator
DHL
08.2011 - 12.2012
- Proper scanning of all Station IB&OB Shipments.
- Help Sorting team to expedite couriers’ departure.
- Helping Ops team calling UTL (Unable to Locate) shipments.
- Organize shipments in the station which requested to be delivered in future by the customers.
- Maintain logbooks and Operational reports.
Education
Masters of Business Administration - Business Administration and Marketing, General
University of Peshawar
01.2012
Skills
- Contracts Drafting & review
- Legal & Regulatory Knowledge
- Data Analysis & Reporting
- Negotiation and communication
- Procurement & Vendor Management
- Attention to Detail
- Critical Thinking
- Risk management
- Strong analytical and problem-solving abilities
- Supply Chain Optimization
- Transportation & Distribution Management
- Quality Assurance & Compliance
Certification
- Operations and Performance Management Professional
- Certified Quality Assurance Professional (CQAP)
- Certified Training Professional
LANGUAGES
Urdu, English: First Language
Arabic: C1 Advanced
Timeline
Contracts Analyst
Ahmed and Brothers
11.2023 - 08.2025
Key Account Manager
Kintetsu World Express
05.2022 - 09.2023
Quality Assurance Manager
FedEx
09.2020 - 10.2021
Regional Operations Manager - Western Region
FedEx
07.2019 - 10.2021
Station Operations Manager - Central Province
FedEx
11.2016 - 08.2018
Operations Supervisor
FedEx
06.2013 - 07.2016
Logistics Coordinator
DHL
08.2011 - 12.2012
Masters of Business Administration - Business Administration and Marketing, General
University of Peshawar