Bilal Ahmed
Sargodha
Summary
Skilled Helpdesk Engineer and Network Administrator with a proven track record at The Outsource Resource PVT Ltd, adept in software installation and system administration. Demonstrated excellence in hardware troubleshooting and customer education, enhancing system performance and reliability. Mastered multitasking and exceptional communication, ensuring top-notch service and support across various IT environments.
Overview
6
6
years of professional experience
Work History
Helpdesk Engineer
The Outsource Resource PVT Ltd
Sargodha
2009.09 - 2012.10
- Installed and maintained computer systems, networks and peripherals.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Conducted training sessions for new staff members on IT related topics.
- Optimized system configurations for maximum performance and reliability.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Assisted with system upgrades and maintenance tasks.
- Implemented IT policies and procedures as needed.
- Maintained inventory records of IT assets including hardware and software licenses.
- Assisted in the troubleshooting of hardware, software, network and peripheral devices.
Network Administrator
WE Financial Services
Sargodha
2008.07 - 2009.09
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Maintained inventory records of all hardware components used in the network environment.
- Monitored system upgrades, patches and new configurations.
- Analyzed equipment performance records to determine need for repair or replacement.
Personal Banker
ABN Amro Bank (PVT) Ltd
Sargodha, Pakistan
2007.01 - 2008.07
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Collaborated with team members to meet branch targets and objectives.
Network Administration
WaveNet (ISP) (Pvt) LTD
Sargodha
2006.07 - 2007.08
- Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
- Directed various administrative duties, focusing on network configuration and support.
Education
Bachelor of Science in Computer Science - Computer Science
University of Central Punjab
Sargodha2007-08
Microsoft Certified Professional - Windows 2000 Track
Microsoft
Sargodha2006-08
Intermediate in Computer Science - Computer Science
Punjab College of Information Technology
Sargodha2003-03
Metric - Science
Disney Land Cadet School
Sargodha2001-03
Skills
- Software installation
- Remote support
- System administration
- Hardware troubleshooting
- Customer education
- Software support
- System configuration
- Incident management
- Backup and recovery
- Application support
- Mobile device support
- Network Management
- Ticket management
- Multitasking Abilities
- Voice assistant configuration
- Digital Graphics Production
- 3D Animation Skills
- CCTV Installation Expertise
- Experienced in video editing
- Skilled in Home Automation Solutions
- QuickBooks Proficiency
- Microsoft Excel proficiency
- Month-end closing
- Intercompany transactions
- Bank reconciliations
- General ledger management
- Experience with ERP Platforms
Languages
Urdu
First Language
English
Advanced (C1)
C1
Affiliations
- Volunteering
- Sports
- Listening to Music
References
References available upon request.
Timeline
Helpdesk Engineer
The Outsource Resource PVT Ltd
2009.09 - 2012.10
Network Administrator
WE Financial Services
2008.07 - 2009.09
Personal Banker
ABN Amro Bank (PVT) Ltd
2007.01 - 2008.07
Network Administration
WaveNet (ISP) (Pvt) LTD
2006.07 - 2007.08
Bachelor of Science in Computer Science - Computer Science
University of Central Punjab
Microsoft Certified Professional - Windows 2000 Track
Microsoft
Intermediate in Computer Science - Computer Science
Punjab College of Information Technology
Metric - Science
Disney Land Cadet School