Bilal Ahmad
Customer Support Representative
Lahore, Punjab
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Truck Dispatcher
Priority Dispatch Ltd.
03.2022 - Current
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Delegated tasks among dispatch team members according to individual strengths, fostering collaborative work environment that maximized productivity levels.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Managed customer accounts and invoicing
Administrative Manager
Scot Energy 4 U
07.2019 - 03.2021
- Built and managed processes for tracking and monitoring department performance.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Sales Agent
Scot Energy 4 U
03.2017 - 07.2019
- Achieved top performer status within company due to consistent high sales numbers.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
Bachelor of Science - Computer Science
University Of Central Punjab
Lahore, Punjab, Pakistan 04.2001 -
High School Diploma -
Superior College
Rahim Yar Khan, Punjab, Pakistan 04.2001 -
Skills
Strategy Development
Problem-solving aptitude
Distance Estimation
Staff Training and Development
Call center environments
Team building
Analytical Skills
Creative Thinking
Time Management
Attention to Detail
Customer Service
Customer Relations
Timeline
Truck Dispatcher
Priority Dispatch Ltd.
03.2022 - Current
Administrative Manager
Scot Energy 4 U
07.2019 - 03.2021
Sales Agent
Scot Energy 4 U
03.2017 - 07.2019
Bachelor of Science - Computer Science
University Of Central Punjab
04.2001 -
High School Diploma -
Superior College
04.2001 -