Bilal Ahmad
Customer Support Representative
Lahore, Punjab
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Truck Dispatcher
Priority Dispatch Ltd.
03.2022 - Current
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Delegated tasks among dispatch team members according to individual strengths, fostering collaborative work environment that maximized productivity levels.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Managed customer accounts and invoicing
Administrative Manager
Scot Energy 4 U
07.2019 - 03.2021
- Built and managed processes for tracking and monitoring department performance.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Sales Agent
Scot Energy 4 U
03.2017 - 07.2019
- Achieved top performer status within company due to consistent high sales numbers.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
Bachelor of Science - Computer Science
University Of Central Punjab
Lahore, Punjab, Pakistan 04.2001 -
High School Diploma -
Superior College
Rahim Yar Khan, Punjab, Pakistan 04.2001 -
Skills
Strategy Development
undefinedTimeline
Truck Dispatcher
Priority Dispatch Ltd.
03.2022 - Current
Administrative Manager
Scot Energy 4 U
07.2019 - 03.2021
Sales Agent
Scot Energy 4 U
03.2017 - 07.2019
Bachelor of Science - Computer Science
University Of Central Punjab
04.2001 -
High School Diploma -
Superior College
04.2001 -
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