Bilal Abbas
Dubai
Summary
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HR professional with comprehensive experience in human resources processes and employee relations. Adept at optimizing HR operations and facilitating seamless communication across departments. Known for collaborative team efforts and adaptability to changing organizational needs, possessing key skills in recruitment and employee engagement.
Experienced with HR coordination, including recruitment and employee onboarding. Utilizes strong communication skills to foster positive employee relations and ensure compliance with HR policies. Knowledge of effective conflict resolution strategies and maintaining confidentiality in all HR matters.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across EFS facilities company environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
HR Coordinator
EFS Facilities Services Group
Dubai, UAE
02.2025 - Current
- Coordinate employee onboarding activities and maintain accurate HR documentation and confidential employee records.
- Manage attendance, overtime, leave tracking, and payroll-related data to support accurate salary processing.
- Assist with employee relations matters and respond to employee inquiries regarding HR policies, benefits, attendance, and workplace concerns in a professional and confidential manner.
- Serve as a primary point of contact for employees regarding onboarding, payroll, leave balances, and company procedures.
- Coordinate scheduling activities, employee access, and departmental support requirements.
- Support workforce planning and training coordination across operational teams.
- Prepare reports using Microsoft Excel and maintain payroll and attendance records within HR systems.
- Collaborate with management and team members to improve onboarding and workforce administration processes.
- Work independently to manage multiple priorities while meeting departmental deadlines and operational goals.
- Support recruitment activities including interview scheduling, candidate communication, and document collection.
- Maintain employee files, contracts, and HR databases while ensuring data accuracy and confidentiality.
- Coordinate with payroll and finance teams to resolve payroll discrepancies and employee concerns efficiently.
- Monitor probation periods, contract renewals, and employee status updates.
- Assist in implementing HR policies, procedures, and employee engagement initiatives.
- Ensure compliance with company standards, HR procedures, and labour regulations.
- Support administrative HR functions including reporting, data tracking, and documentation management.
Project Administrator – GEMS Education
EFS Facilities Services Group
Dubai, UAE
08.2023 - 01.2025
- Coordinated daily administrative and operational activities across multiple GEMS Education project locations.
- Managed workforce schedules, meetings, and site coordination to support smooth project execution.
- Assisted with payroll administration including attendance monitoring, overtime verification, leave tracking, and employee records management.
- Supported operational teams including drivers, technicians, subcontractors, and site personnel to ensure efficient workflow and service delivery.
- Maintained confidential employee, payroll, and project documentation in accordance with company policies and compliance standards.
- Prepared operational reports, workforce trackers, and project updates using Microsoft Excel and internal management systems.
- Coordinated employee training schedules, onboarding support, and workforce allocation across project sites.
- Monitored project timelines, deliverables, and operational milestones to ensure projects were completed on schedule.
- Liaised with HR, finance, procurement, and operations departments to support project requirements and resolve administrative issues.
- Assisted management with budget tracking, documentation control, and workforce planning activities.
- Managed employee accommodation, transportation coordination, and relocation logistics during large scale operational transitions.
- Ensured accurate maintenance of attendance logs, payroll records, and compliance documentation for audit purposes.
- Supported health, safety, and compliance procedures by coordinating employee documentation and operational requirements.
- Handled employee inquiries and administrative concerns professionally while maintaining confidentiality and strong communication standards.
- Successfully coordinated a large scale workforce relocation project involving more than 1,500 employees across 50 locations.
- Contributed to improved operational efficiency and increased client satisfaction by streamlining administrative and workforce coordination processes.
- Worked independently and collaboratively within cross functional teams to achieve departmental and project goals under tight deadlines.
Command and Support Representative
EFS Facilities Services Group
Dubai, UAE
10.2019 - 07.2023
- Responded to employee and customer inquiries through phone, email, and in person communication in a professional and timely manner.
- Coordinated service schedules and assigned work requests to operational teams, drivers, and technicians to ensure efficient service delivery.
- Maintained accurate service logs, communication records, attendance updates, and scheduling documentation within internal systems.
- Escalated operational issues and collaborated with relevant departments to support timely problem resolution and service continuity.
- Managed over 2,000 monthly inquiries while maintaining high customer service standards and response accuracy.
- Worked effectively in a team oriented environment while independently handling daily operational responsibilities and administrative tasks.
- Monitored service request progress and followed up with teams to ensure completion within established timelines.
- Assisted in workforce coordination, shift scheduling, and operational support activities across multiple sites.
- Maintained confidentiality when handling employee information, operational reports, and customer concerns.
- Prepared daily and weekly operational reports using Microsoft Excel and internal tracking systems.
- Supported onboarding and orientation activities for newly assigned staff and operational personnel.
- Communicated with clients, site teams, and management to provide updates regarding service requests and operational issues.
- Contributed to process improvements that enhanced workflow efficiency and customer satisfaction.
- Demonstrated strong multitasking, communication, and problem-solving skills in a fast paced operational environment.
- Ensured compliance with company procedures, service standards, and workplace policies during daily operations.
Education
Bachelor of Commerce - B. Com
University of Shah Abdul Latif
Khairpur, Pakistan01-2020
Skills
- Talent acquisition
- HR policies and procedures
- Onboarding and orientation
- Data entry and reporting
- Background checks
- Recruitment and selection
- Professionalism and integrity
- Payroll processing
- Benefits administration
- Succession planning
- Workforce planning
- Employee relations management
- Job analysis
- Labor law compliance
- Interviewing techniques
- Human resources management
- Recruiting
- Compliance
- Training development
- Workforce improvements
- People-oriented
- Post-hire check-ins
- Onboarding, training, and development
- Problem-solving
- Relationship building
- Customer relations
Certification
- GEMS Safeguarding Certification
- GEMS Education School
Languages
English – Professional Proficiency
Urdu – Native Proficiency
Timeline
HR Coordinator
EFS Facilities Services Group
02.2025 - Current
Project Administrator – GEMS Education
EFS Facilities Services Group
08.2023 - 01.2025
Command and Support Representative
EFS Facilities Services Group
10.2019 - 07.2023
Bachelor of Commerce - B. Com
University of Shah Abdul Latif
AVAILABILITY
Available to start immediately