EMAD UDDIN FAROOQUI
E-COMMERCE MANAGEMENT
Karachi,SD
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative (CSR)
Delfrio Restaurant
karachi
01.2019 - 05.2019
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Sales Lead Generator (Health Insurance Campaign)
Star Point Call Centre
karachi
06.2019 - 12.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Data Entry Operator
Prime Logic Communications
karachi
12.2019 - 05.2020
- Entered numerical data into databases with speed and accuracy.
- Scrubbed data for errors and made corrections to maintain clean records.
Customer Service Representative (UAE DU TELECOM)
DU Telecom Channel partner (Al-Wafiq)
karachi
06.2020 - 11.2020
- Maintained energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to ensure high levels of productivity.
- Adhered to social distancing protocols and wore mask or face shield.
Lead CSR (DU TELECOM)
DU Telecom Channel partner (AUKTEL)
11.2020 - 08.2021
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Matriculation - Computer Science
01.2018 - 12.2018
ADVANCED CERTIFICATED iN INFORMATION TECHNOLOGY -
01.2018 - 04.2018
- Completed professional development in (IT)
Intermediate - Commerce
11.2018 - 01.2020
Associate Digree in Commerce - Commerce
10.2021 - Current
AMAZON VIRTUAL ASSISTANCY FBA HANDS ON EXPERIENCE - Ecommerce
10.2021 - Current
Learned Amazon FBA Private Label
product Research
- I can find a winning and profitable product for FBA PL and present full analyzation feasibility report with the help of premium tools.
Amazon Seller Central Account Management
- Daily sales report
- Inventory management
- Customer Care Service
Pay Per Click (PPC) Campaigns Management
- strategize efficient campaigns according to estimated budget.
- Bidding
- Acos calculation
Freelancing
learned to sell services online at platforms like fiver & upwork.
Fundementals of DIGITAL MARKETING - Digital Arts
12.2021 - 12.2021
Skills
Amazon FBA PL
Amazon VA
Product Research
PPC Expert
Basic SEO Optimization
Keyword Research
Complete MS OFFICE
Adobe PS, Adobe Priemier Pro,Dreamviwer, Sony Vegas Pro
Web Designing HTML basics
Timeline
Google Digital Garage - Fundementals of DIGITAL MARKETING , Digital Arts
12.2021 - 12.2021
GOV NATIONAL COLLEGE - Associate Digree in Commerce, Commerce
10.2021 - Current
Abdul Wahab Institute (IA TECH) - AMAZON VIRTUAL ASSISTANCY FBA HANDS ON EXPERIENCE, Ecommerce
10.2021 - Current
Lead CSR (DU TELECOM) - DU Telecom Channel partner (AUKTEL)
11.2020 - 08.2021
Customer Service Representative (UAE DU TELECOM) - DU Telecom Channel partner (Al-Wafiq)
06.2020 - 11.2020
Data Entry Operator - Prime Logic Communications
12.2019 - 05.2020
Sales Lead Generator (Health Insurance Campaign) - Star Point Call Centre
06.2019 - 12.2019
Customer Service Representative (CSR) - Delfrio Restaurant
01.2019 - 05.2019
Gov National College - Intermediate, Commerce
11.2018 - 01.2020
Meritorious High School - Matriculation, Computer Science
01.2018 - 12.2018
INFRA PROFESSIONS - ADVANCED CERTIFICATED iN INFORMATION TECHNOLOGY,
01.2018 - 04.2018