Baraka Gul
Victoria
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
SIA Medical
Victoria, Australia
03.2022 - 12.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Straightened up waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
Internship Trainer
Islamic Council of VIctoria
Victoria, Australia
07.2018 - 02.2022
- Created materials for intern orientations and onboarding processes.
- Developed assessments to evaluate interns' performance during the program.
- Monitored progress of interns throughout the duration of their internship program.
- Facilitated workshops on communication, teamwork, problem-solving, and other relevant topics.
- Researched best practices in internship programming and presented findings at staff meetings.
- Maintained records related to intern activities, such as attendance logs, evaluations.
- Developed strategies for engaging remote or virtual interns.
- Advised supervisors on how to effectively manage a team of interns.
- Analyzed feedback from previous intern cohorts to improve future programs.
- Provided feedback on projects completed by interns during their tenure with the organization.
- Programmed and implemented computerized fitness routines for clients needing structure of such programs.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Created tests, exercises and role-plays for courses to verify competency.
Manager
Tutti Frutti
Victoria, Australia
01.2016 - 01.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established and managed yearly budgets of up to $[Amount].
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Maintained adequate staffing to meet objectives within budget.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
International Community And Development - International Community And Development
Victoria University
Footscray, Victoria08.2023
Bachelor of Business Administration - International Business Management
La Trobe
Bundoora, Victoria06.2022
High School Diploma -
East Doncaster Secondary
Doncaster East11.2016
High School Diploma -
Roots School System
DHA 1, Rawalpindi03.2014
Skills
- Mail Management
- Medical Charting
- Billing Support
- Payment Collection
- Medical Transcription
- Records Management
- Insurance Verification
- Medical Billing
- Referral Verification
- Medical Terminology
- Outpatient Care
- Telephone Etiquette
- Inventory Oversight
- Proficient in [Software]
- Electronic Medical Records
- Petty Cash Management
- Account Management
- Understanding of Medical Laws
- Front Desk Operations
- Medical Records Management
- Paperwork Coordination
- Insurance Claims
- Patient Callbacks
- Patient Relations
- Records Maintenance
- Appointment Setting
Affiliations
- Served in a leadership role in a student organization or community group.
- Organized or led team projects at work or in school.
- Mentored or trained new team members.
- Participated in team-building activities.
- Volunteered for community organizations or non-profits.
- Contributed time to local charities or events.
- Participated in community service projects.
- Volunteered for skills-based opportunities related to your profession.
- Participated in sports or athletic teams.
Languages
Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Beginner
A1
Arabic
Beginner
A1
German
Beginner
A1
Persian
Beginner
A1
Timeline
Medical Receptionist
SIA Medical
03.2022 - 12.2022
Internship Trainer
Islamic Council of VIctoria
07.2018 - 02.2022
Manager
Tutti Frutti
01.2016 - 01.2022
International Community And Development - International Community And Development
Victoria University
Bachelor of Business Administration - International Business Management
La Trobe
High School Diploma -
East Doncaster Secondary
High School Diploma -
Roots School System
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