Barjees Maqsood
Gujrat
Summary
Polite and professional [Customer service Agent] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
Certification
Work History
Customer Support Agent
K Trader
10.2023 - 03.2024
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Achieved a 98% customer satisfaction (CSAT) score by delivering personalized and efficient assistance tailored to individual needs. Reduced average response time by 30% through the implementation of streamlined processes and the utilization of advanced support tools.
- Maintained a first contact resolution (FCR) rate of 85%, resolving complex issues promptly and effectively to minimize customer effort.
Education
Bachelor of Science - CHEMICAL ENGINEERING
UNIVERSITY OF GUJRAT
PAKISTAN01.2017
High School Diploma -
PUNJAB GROUP OF COLLEGE
Gujrat, Punjab, Pakistan2012
Skills
- Technical
- Communication
- Problem Solving
- Empathy
- Microsoft Office (Word,Powerpoint,Excel)
Certification
- Certificate of Achievement: Interacting with Customers - 2024
- Certificate of Achievement: Customer Service Fundamentals - 2024
- Certificate of Achievement: Introduction to Customer Service -2024
- Customer Service Training | Keys To Satisfy Your Customers -2024
- Customer Support Skills -2024
- Certificate of Achievement: Customer Management-2024
- Certificate of Achievement: Write Professional Emails in English-2018
- Certificate of Participation: A Seminar on HSE and Career Counseling -2018
- Certificate of Participation: International essay contest for young people -2017
- Certificate of Participation: I Need a Job Savvy! - 2016
- Certificate of Participation: Emerging Technologies in Process Industries & Entrepreneurship -2024
Languages
URDU
Native language
English
Proficient
C2
Timeline
Customer Support Agent
K Trader
10.2023 - 03.2024
Bachelor of Science - CHEMICAL ENGINEERING
UNIVERSITY OF GUJRAT
High School Diploma -
PUNJAB GROUP OF COLLEGE
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