Baneen Zaidi
Karachi, Sindh,SD
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
8
8
years of professional experience
Work History
Virtual Customer Experience Representative(bulk)
Comcast, Xfinity
01.2023 - 03.2024
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Relocation
06.2022 - 01.2023
Moved to a new city
Retention Customer Service Representative
Charter Communnications
05.2020 - 06.2022
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
Video and Internet Repair Representative
Charter Communications, Time Warner Cable
04.2018 - 05.2020
- Collaborated with team members to quickly resolve complex technical issues for clients.
- Increased repeat business with exceptional customer service and follow-up on completed repairs.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various electronic devices.
- Assisted in training new team members on company protocols and best practices in device troubleshooting and repair techniques.
- Utilized various diagnostic tools efficiently to accurately identify problems within electronic devices before initiating appropriate solutions for successful resolution.
Technology Support Level 1 Agent
Home Depot Technology Support Center
05.2016 - 04.2018
- Diagnosed and resolved unique nonrecurring problems associated with applications as well as hardware and software issues.
- Created alternative methods of completing tasks, corrected user errors and systems inconsistencies to improve the desktop team function.
- Configured, deployed, maintained, troubleshoot and supported computer workstations, printers and all the paint devices at the paint station.
- Worked with hardware and software vendors to verify timely product delivery that new equipment is installed and ready to operate on schedule.
Education
Associate of Science - Pre Medical
Austin Community College
Austin TXA'Levels - Pre Medical
OPF Girls College
Islamabad, Pakistan08.2013
Skills
- Excellent Communication
- Time Management
- Sales expertise
- Multitasking
- Technical Troubleshooting
- CRM software expertise
Languages
English
Native language
Urdu
Intermediate
B1
Timeline
Virtual Customer Experience Representative(bulk)
Comcast, Xfinity
01.2023 - 03.2024
Relocation
06.2022 - 01.2023
Retention Customer Service Representative
Charter Communnications
05.2020 - 06.2022
Video and Internet Repair Representative
Charter Communications, Time Warner Cable
04.2018 - 05.2020
Technology Support Level 1 Agent
Home Depot Technology Support Center
05.2016 - 04.2018
Associate of Science - Pre Medical
Austin Community College
A'Levels - Pre Medical
OPF Girls College
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