Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
1
1
year of professional experience
Work History
Customer Associate
Local Business
London, Canada
12.2023 - Current
Greeted customers upon arrival and provided assistance with inquiries.
Assisted customers in finding the right product to fit their needs.
Processed cash, credit card, check payments for purchases.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Answered customer questions regarding product features, pricing options, and availability.
Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
Demonstrated use of products when necessary to ensure customer understanding of proper usage.
Assisted with inventory management tasks such as stocking shelves or creating price tags for new items.
Operated POS system efficiently to process payments from customers quickly and accurately.
Participated in staff meetings discussing strategies for improving customer service experience.
Monitored customer activity to assist quickly and prevent theft.
Reviewed paperwork and entered into computer system.
Escalated complex issues to professionals for further assistance and resolution.