BABAR IJAZ

• Created and optimized user-friendly UI/UX designs using HTML, CSS, JavaScript, and Bootstrap.
• Developed and integrated custom WordPress plugins to enhance site functionality.
• Worked with APIs and third-party integrations to extend site capabilities.
• Successfully developed and launched multiple WordPress websites, increasing user engagement 100%.
• Managed website security, updates, and troubleshooting.
• Optimized website speed, performance, and SEO rankings.

• Managed an average of 100 live chat conversations per day, resolving customer inquiries and issues promptly and efficiently.
• Successfully handled 4k+ support tickets within the past year, ensuring timely resolution and documentation of each issue.
• Generated comprehensive weekly reports detailing key performance metrics, including response times, resolution rates, and customer feedback trends.

Experienced in both chat support and sales, with a proven track record of achieving and exceeding targets. Skilled in identifying sales opportunities, cultivating strong customer relationships, and providing exceptional support through digital channels. Adept at analyzing sales data to optimize strategies and drive consistent revenue growth.

Key Highlights:

• Achieved and surpassed sales and service targets by building strong client connections.
• Utilized chat support to assist customers, resolve queries, and boost conversion rates.
• Identified and pursued new sales leads to increase profitability.
• Regularly analyzed performance data to refine strategies and enhance results.

• Delivered engaging lectures on C and C++ to enhance programming skills at Matric and Intermediate levels.
• Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
• Coordinated with industry professionals to offer guest lectures, bridging gap between theoretical knowledge and practical application.
• Provided insights to students, parents, and management to improve academic outcomes.
• Fostered a strong understanding of programming concepts through practical sessions.
• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.