Azlan Aziz

Assistant Manager, Calendar and Rescheduling Department, TurboDebt

• Managed calendars for over 300 representatives, ensuring efficient scheduling and rescheduling of appointments.
• Handled client appointment scheduling and rescheduling, ensuring timely communication and service.
• Checked and responded to emails promptly to maintain effective communication with clients and team members.
• Tracked representative activities and maintained accurate data in Google Sheets.
• Oversaw the performance and activity of 90+ team members to ensure smooth operations.
• Provided support to team members and generated reports for performance analysis.
• Implemented processes to enhance data management and operational efficiency.