AZHAR IQBAL
Aviation Expert
Rawalpindi
Summary
A dynamic and results-driven Aviation Management graduate with hands-on experience in the aviation industry, demonstrating a strong capacity for problem-solving and leadership. Adept at identifying operational challenges and implementing effective solutions, from minimizing vehicle downtime to enhancing fleet performance. Proven track record in leading diverse teams, managing complex operations, and ensuring compliance with aviation industry standards. Skilled in streamlining processes, resolving technical and safety issues swiftly, and optimizing resources for maximum efficiency. Eager to apply my strategic thinking, problem-solving expertise, and leadership capabilities to contribute to the growth and success of a forward-thinking organization in the aviation industry.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Services Manager
Babar & Umar c/o Pakistan Civil Aviation Authority
07.2024 - Current
- Spearhead the management and strategic planning of a comprehensive fleet of 80+ airside and landside vehicles, ensuring seamless operations and the highest standards of safety, efficiency, and cost-effectiveness.
- Proactively oversee the identification and resolution of vehicle defects, collaborating closely with maintenance teams to ensure rapid repairs and minimize downtime, maintaining optimal fleet performance and reducing operational disruptions.
- Conduct daily visual inspections of CAA Airside special vehicles and landside vehicles, ensuring drivers adhere to safety protocols and operational procedures, thus maintaining compliance and reducing risk.
- Lead a high-performing team of 93 staff members, including vehicle operators, shift supervisors, and maintenance personnel, fostering a culture of collaboration, accountability, and continuous improvement.
- Manage the operation and maintenance of critical airside and landside vehicles, promptly identifying and addressing mechanical or safety issues to ensure vehicles are fully operational and meet regulatory standards.
- Administer Apron passes and enforce stringent access control protocols, ensuring strict adherence to security regulations and safeguarding airport operations.
- Oversee the handling and management of classified documents, ensuring compliance with data privacy regulations and maintaining comprehensive records for auditing and operational transparency.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
INTERNEE
Alfatah Travels & Tours
06.2024 - 07.2024
- Coordinated and managed travel arrangements across multiple departments, including organizing itineraries, handling ticket bookings, assisting with Hajj and Umrah queries, and ensuring compliance with regulatory requirements
- Provided comprehensive client support by addressing inquiries, preparing documentation, and conducting research on travel regulations, cultural practices, and tourist attractions to deliver informed travel recommendations
Customer Service Representative
NIRAskin.com
05.2023 - 03.2024
- Respond to customer queries and product inquiries promptly and professionally, providing accurate information.
- Assist customers with order placement and provide support throughout the purchasing process.
- Process refunds according to company policy and assist customers with returns and replacements for their orders.
- Resolve customer issues efficiently, ensuring a positive experience and maintaining customer satisfaction.
- Collaborate with other team members to improve processes and enhance the overall customer experience.
- Managed the company's social media accounts to promote products, monitor sales, and oversee both positive and
negative online reviews from customers and social media influencers.
INTERNEE
Allama Iqbal International Airport
07.2023 - 09.2023
- Cargo Department: physical visits to cargo sheds to undertake cargo handling procedures
- Security Department: performed security drills and emergency response protocols
- Air Traffic Control: Visited the air traffic control tower and radar facilities to observe air traffic management operations, Learned about aircraft communication, navigation systems, and airspace management
- Human Resources Department: Shadowed HR personnel for recruitment, training, and employee management processes
Customer Service Representative
Talk Agent
04.2021 - 04.2023
- Assisted customers with queries related to products, services, and orders, providing clear and accurate information.
- Processed refunds and handled subscription cancellations efficiently, adhering to company policies.
- Guided customers through the order placement process, ensuring a seamless and positive experience.
- Addressed issues with orders, such as delays, missing items, or damages, and provided solutions to resolve problems.
- Facilitated product returns according to the company's return policy, ensuring a smooth process for the customer.
Education
BACHELOR OF SCIENCE - AVIATION MANAGEMENT
University of Lahore
09.2020 - 05.2024
Skills
Operational Management
Certification
Certificate of Internship, Pakistan Civil Aviation Authority
Timeline
Services Manager
Babar & Umar c/o Pakistan Civil Aviation Authority
07.2024 - Current
INTERNEE
Alfatah Travels & Tours
06.2024 - 07.2024
INTERNEE
Allama Iqbal International Airport
07.2023 - 09.2023
Customer Service Representative
NIRAskin.com
05.2023 - 03.2024
Customer Service Representative
Talk Agent
04.2021 - 04.2023
BACHELOR OF SCIENCE - AVIATION MANAGEMENT
University of Lahore
09.2020 - 05.2024
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