Azeem Khalid
Administration Officer
Lahore,PB
Summary
Proven leader in administrative roles, notably at Al Fatah Shopping Mall, where I spearheaded initiatives to enhance document management and event coordination. My approach merges meticulous organizational skills with dynamic public speaking abilities, driving significant improvements in operational efficiency and client satisfaction. This blend of hard and soft skills has consistently elevated team performance and service delivery standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Executive
Al Fatah Shopping Mall
Lahore
04.2023 - 04.2024
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
- Optimized resource allocation for increased productivity with thorough workload analysis and staff scheduling.
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
Administration Manager
Bravo Supermarket
Lahore
02.2021 - 09.2022
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Administration Executive
Al Fatah Shopping Mall
Lahore
03.2017 - 08.2020
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
- Managed high-level executive calendars, ensuring timely attendance to crucial meetings and events.
- Developed comprehensive training programs, increasing employee competence and reducing turnover rates.
- Oversaw event planning efforts for corporate functions, ensuring successful execution of all aspects from location selection to attendee engagement.
- Implemented document management systems, maintaining organized records for easy access and retrieval.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Championed environmental initiatives within the organization by promoting recycling efforts and energy conservation measures leading to reduced waste production.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement.
- Led, directed, managed and mentored Number administrative staff members.
- Kept operations in compliance with Type regulations by developing and directing effective internal systems.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for Number employees.
Floor Supervisor
Bin Dawood Group of Companies
KSA
08.2013 - 12.2016
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Upheld proper visual merchandising standards on retail floor and windows.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Developed and implemented strategies to improve customer service and increase sales.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
Supervisor
Carrefour Hypermarket- Iqra Food
Lahore
04.2010 - 07.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor Of Integrated Studies - General Studies
Aiou
Islamabad10.2022
Skills
Event Coordination
Languages
Arabic
Intermediate (B1)
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Certification
Word,Excel,internet,Emails,&basic
Interests
Internet,social media
Timeline
Administration Executive
Al Fatah Shopping Mall
04.2023 - 04.2024
Administration Manager
Bravo Supermarket
02.2021 - 09.2022
Administration Executive
Al Fatah Shopping Mall
03.2017 - 08.2020
Floor Supervisor
Bin Dawood Group of Companies
08.2013 - 12.2016
Word,Excel,internet,Emails,&basic
11-2010
Supervisor
Carrefour Hypermarket- Iqra Food
04.2010 - 07.2013
Bachelor Of Integrated Studies - General Studies
Aiou
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